order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent.

Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic

some people don't even think before they speak. That's the joy of working with the public. Don't let one rotten customer ruin your night. They're not worth it. What they have done is not smart, cause who knows what 'extra' might be in their food. LOL Not sayin' you'd do that, but I wouldn't be brave enough to treat anyone like that, cause someone pissed off has to make the food, and someone else pissed off has to deliver it.

and no i would never stoop to a childish level of tampering with food. Just gets my blood boiling when this stuff happens

Well please also realize that even if it is 30 seconds till close you are still open. How many people stay after doors are closed. If open till 1am you are open till 1am. The expecting a tip is another thing. Is it written that tipping must occur? I have worked all these different jobs and know what it's like. You had a last minute delivery and didn't get tipped. I guess that makes for a rough night. Honestly I don't tip, I let my wife do it as nobody is doing anything extra beyond what they are hired to do. Is your job delivering? If so what did you do to warrent a tip?

If you don't want to tip go pick it up! Thats what we do when ordering out. If we are in for a meal we always tip, if the service was non existent then we would not tip!  
 
Next time if its too close to closing time and you do not want to cook or deliver, don't answer the phone, simple as that!  
 
As for the remark about finding something extra in your order, thats disguting! Thats school grade stuff!!

If you are open till 1am, then you are open till 1am, and you should be able to get food till then. Drives me nuts when a place says they are open till 9, and then you go at 8:30 to order food, and they say "sorry, we close at 9" thats great, its only 8:30, so make my food! If you dont want to be cooking till then, then change your hours.  
 
And for the remark about finding stuff in your food, thats disgusting. And anyone who would spit or what not in someones food, is childish and gross, and should find another occupation if they dont enjoy the food industry.

don't be mad at the client, you should be mad at your employer for allowing you to believe that by closed at say 11pm means your shift is done at 11pm, this is false, i completely blame employers for not scheduling their people at least one hour after close, there needs to be time for clean up, etc. As for the tip, with the attitude that you gave here I doubt anybody would have tipped if you shared that same attitude, the reality is a tip is given as gratitude for doing more than you are already paid to do, by the sounds of it you did the bare minimum of what you already get paid to do..... It sickens me that people have an expectation of tips without providing the service deserving of one, the entire service industry has gone astray because of this.

Your open til a certain time, so people should be able to order food til then. Tip? You get paid to deliver, people usually pay a delivery fee.. You were hired to deliver, are you going out of your job duties or anything that would warrant a tip? I'm pretty sure when you went back to work at say 20 mins past your "usual" scheduled time of work you get compensated with "overtime pay" So why the big fuss? Everyone gets overtime at some point in the job it's nothing out of the ordinary or to complain about.

Dustmite said "order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent. Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic"

Unacceptable. Period. Whenever I order take out, if it's late, the first thing I do is ask if the people in the back have started their clean up. If they have, I don't make an order. They spend the entire shift standing in a hot kitchen and get no appreciation for the amount of work that they do. Then the driver has to deliver the food in their own car putting on km's and spending gas getting a wopping $2.00 per delivery (If they're lucky) plus tip (again, if they're lucky). Some people are just plain ignorant.  
 
Just so you know, not everybody is a jerk out there.

i dont think its the customers fault. if the managers/supervisors etc dont want to pay overtime for employees staying past close to do clean up then they need to enforce the rule of closing down the grill/fryers half an hour before close. this is very common at most restaurants and i think more should do it or schedule their employees half an hour later past close.  
 
not even going to mention the tipping part

*Mittens* said "If you are open till 1am, then you are open till 1am, and you should be able to get food till then. Drives me nuts when a place says they are open till 9, and then you go at 8:30 to order food, and they say "sorry, we close at 9" thats great, its only 8:30, so make my food! If you dont want to be cooking till then, then change your hours.     And for the remark about finding stuff in your food, thats disgusting. And anyone who would spit or what not in someones food, is childish and gross, and should find another occupation if they dont enjoy the food industry. "

You think it's proper to go to a restaurant at 8:30 to order food and sit at a table until 9:15 to finish eating your food...15 minutes past close?  
 
Do you expect them to kick you out the door at 9 if your not done eating your food? No. That's why they close the kitchen down at 8:30. Use your head.

Maybe your attitude is why you didn't get a tip? Because, I know I've withheld tips after getting a snotty attitude from a server or driver.  
 
Or maybe you should just remember that tipping is OPTIONAL, not an obligation. Or remember that the kid at Wendy's, who does the same work you do, puts up with the same bulls*** you do, never sees a red cent for a tip EVER, and yet somehow manages to get by without the need to bitch and moan.  
 
As someone who has done plenty of work in restaurants and bars, I know how important tips can be. And I also know they are a bonus, not an expectation so perhaps you need to get over yourself and just do your job.  
 
Also, open to 9 means open til 9, hence why most restaurants schedule you til an hour after close. Unless this is your first night on the job, you knew damn well that "Done at 9" generally means "Done at 9:30/10" in a restaurant if your closing staff  
 
Edited by smtowngirl, 2012-08-08 10:25:46

I never started this thread to start the war on to tip or not to tip. All I'm saying is that a little cosideration would go along way. Hell even a sorry for ordering so late would have made me feel somewhat better. To the person who said i did the bare minimum and that said I gave attitude are far from knowing the story as I did my usual "how are you tonight" and "have a good night" as I choked back my real emotions. I guess next time I should shine their shoes so that I'm not doing the bare minimum anymore?? Ty to all who actually see where I am going with this.

*Mittens* said "If you are open till 1am, then you are open till 1am, and you should be able to get food till then. Drives me nuts when a place says they are open till 9, and then you go at 8:30 to order food, and they say "sorry, we close at 9" thats great, its only 8:30, so make my food! If you dont want to be cooking till then, then change your hours.     And for the remark about finding stuff in your food, thats disgusting. And anyone who would spit or what not in someones food, is childish and gross, and should find another occupation if they dont enjoy the food industry. "

I hate when people come in just before close. Yes, it may be before close when you walk in the door, but by the time I have seated you, got your drinks, waited for you to look at the menu, take your order, wait for your food, wait for you to eat your food, take you through the till, close everything up, clean your table off, and close down my till, it is sometimes an hour past close. However, I can say that most people are nice about it and when we remind them that we do close in 15 minutes, or however long, they order to go or go down the street.

I totally agree that if a restaurant has posted that their hours are until 9pm they should be cooking until 9pm. As soon as your customers are unable to rely on your business to be available to feed their needs they will find another business that will. There are no "new" customers... I also agree with the workers that yes it's a pain in the butt sometimes when its getting close to closing time you've probably done a lot of your cleaning and have been watching the clock for an hour because orders are few and far between that late at night... But anyone who is in the industry knows those late orders right at close don't happen every night (or the business would probably extend the hours is business permitted) so just suck it up.. Cook the order, deliver the food get cleaned up and go home. Don't sweat the small stuff.  

RedButton said "I totally agree that if a restaurant has posted that their hours are until 9pm they should be cooking until 9pm. As soon as your customers are unable to rely on your business to be available to feed their needs they will find another business that will. There are no "new" customers... I also agree with the workers that yes it's a pain in the butt sometimes when its getting close to closing time you've probably done a lot of your cleaning and have been watching the clock for an hour because orders are few and far between that late at night... But anyone who is in the industry knows those late orders right at close don't happen every night (or the business would probably extend the hours is business permitted) so just suck it up.. Cook the order, deliver the food get cleaned up and go home. Don't sweat the small stuff.   "

i agree and the owners would probably prefer you didn't alienate their customers too

Its sad that people whom have it so great in a society such as we have today, treat those whom make there easy lives possible with such disdain. Its why I try to make my experiences with customer service personel positive, mainly because I work with the public myself.  
 
And also because I enjoy being able to have someone bring food TO ME at practicly anytime. I like being able to go into a store to get all my needs. Think of life without stores, gas bars, restraunts ect. Half the city would starve!  
 
But on the flip side, yes, your open till the time you close. Its part if the job. Just like, if someone at my job orders 20 burgers, u gotta make em. Or if you work at a store and someone brings up a full cart with 200 bucks worth of groceries, don't keep throwing glares my way, its YOUR JOB (it has happened once).  
As for the tip issue, I'm not gonna touch that one. Its a choice, NOT an expectation. And its debated a million times here already.  
 

IMO said "    Dustmite said "order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent. Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic" Unacceptable. Period. Whenever I order take out, if it's late, the first thing I do is ask if the people in the back have started their clean up. If they have, I don't make an order. They spend the entire shift standing in a hot kitchen and get no appreciation for the amount of work that they do. Then the driver has to deliver the food in their own car putting on km's and spending gas getting a wopping $2.00 per delivery (If they're lucky) plus tip (again, if they're lucky). Some people are just plain ignorant.     Just so you know, not everybody is a jerk out there. "

whats up with all the cheap asses here in Brandon ffs. These guys/gals drive there own cars and pay their own gas. I always throw a fiver at the delivery driver maybe more in the winter. Yes you don`t have to tip " I get that" If you don`t tip and can offford to" Your an as*&^hole  
IMHO. Even a toonie goes along way to make the drivers trip profitable.

dasher said "    IMO said "    Dustmite said "order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent. Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic" Unacceptable. Period. Whenever I order take out, if it's late, the first thing I do is ask if the people in the back have started their clean up. If they have, I don't make an order. They spend the entire shift standing in a hot kitchen and get no appreciation for the amount of work that they do. Then the driver has to deliver the food in their own car putting on km's and spending gas getting a wopping $2.00 per delivery (If they're lucky) plus tip (again, if they're lucky). Some people are just plain ignorant.     Just so you know, not everybody is a jerk out there. " whats up with all the cheap asses here in Brandon ffs. These guys/gals drive there own cars and pay their own gas. I always throw a fiver at the delivery driver maybe more in the winter. Yes you don`t have to tip " I get that" If you don`t tip and can offford to" Your an as*&^hole   IMHO. Even a toonie goes along way to make the drivers trip profitable. "

Wow....I loved being called an a$$hole for not giving away free money. Really? I pay too much taxes on my income earned. I can bet my yearly wage there isn't one person that actually claims every dollar of tip money. Out of the whole year just in tips alone that has given out it would total about a weeks wage...which isn't peanuts either. Please tell me why I should be working for a week just to give it to someone doing their job. Sure what's 2 bucks here, 5 bucks here, 10 bucks there. Add it all up and it no longer is a little bit. Love seeing the gimmie gimmie attitude then wonder why I get bitter when bitching about not tipping enough. No wonder we have to import workers when ones we got have their head so far up their a.. to realize they could have it worse. Heck I am always working longer than my scheduled shift yet don't cry about it on here. Having a job is better than not having a job.

Glad to hear you're perfect, Fishin Guy.  
 
People in restaurant positions are paid lower wages because they're expected to make tips to be their full compensation. I tip as close to well as possible, depending on my financial situation. Unless of course my server is terrible, in which case they may not see a tip.  
 
Back on subject, I totally understand your frustration, Dustmite. I hate when people come in the instant before close and expect to be served. I no longer work in a profession where this is an issue, but it's generally just inconsiderate. Sometimes, of course, it can't be helped. I've run into grocery stores to grab something really quick in their last 15 minutes open or something, but I always apologize, and it's always out of necessity. I know, technically businesses are open to a set time and have to serve you til that time...but people look forward to going home at the end of work, they typically start getting ready to leave when it slows down closer to closing time and it's just a decent thing to do in my opinion to at least try to be considerate of that. Plus, many employers pressure their employees to be OUT 15 minutes after close, even if they have more than 15 minutes of stuff to do. Not the employees fault.

Well, I personally consider myself to be appreciative that I can order food over the phone and someone can bring it to me. I definitely provide them with a generous tip. Yes, they may be open till that time, but are you really thinking about how rude and inconsiderate it is to call a restaurant or walk into one two minutes before close? Some people who don't work with a customer base don't think of that. Of course they are so quick to judge people in customer service for being a little squirley when they don't receive a tip for nicely delivering their food across town a half hour after closing time.

is just some food for thought. You keep employees after close, their employer has to pay them, this runs up the employers labour costs, and thus that extra cost is passed on to every consumer through higher menu prices.  
 
Selling $20 worth of food is not enough to justify keeping employees late, as you have not covered their food costs, employees extra time etc.  
 
Come in late if you want, but remember everyone pays the price.

people in service industry make lower wages because they are entry level jobs that need no training not because they are EXPECTED to make tips, tips are a plus not an expectation!  
 
and its not that people here treat the service industry SO horrible,(i don't think i'm better than the person serving me and i'm always polite) but its that the expectation to do ones job has gone down hill, just look at the rant that started this thread all because the driver had to do their job and stay a bit late, people that work in other industries don't even know when they going to get off work, they stay tell the job is done, period! (my husband has worked over 24 hours on one shift in the last month twice and i have done it before too) so if you can't stay 15 minutes after you normally get off, don't expect to make a huge wage, or a tip

Some places stop delivery 1/2 hour before they close. Being open does not have to mean all services need to be offered!  
Look at A&W. They do not serve breakfast items after 11. The bars stop serving before they are closed!  
 
I do not think it is against the law to stop a delivery service earlier and say pick up only?? Again being open does not mean all services have to provided! In my opinion!

Doug said "Some places stop delivery 1/2 hour before they close. Being open does not have to mean all services need to be offered!   Look at A&W. They do not serve breakfast items after 11. The bars stop serving before they are closed!     I do not think it is against the law to stop a delivery service earlier and say pick up only?? Again being open does not mean all services have to provided! In my opinion! "

no your right, if its a policy of the restaurant, if its not the workers shouldn't be upset that they had to do their job

That the people who think its rude and inconsiderate to come in 15 minutes before close to order something are obviously not the owners, managers and customers... If the company didn't want customers right until 9pm... They would post their hours until 8pm but then the argument would be "those ignorant people coming in at 745". Maybe the person scheduling should make their shift end an hour past close or whatever but even without that EVERY employee in the service industry should understand that if your establishment is open until 9pm... You welcome customers in the door with a smile until 9pm!  
 
Yes I understand everyone wants to clean up and go home but you accepted the position in this industry you have to deal will customers from open to close! I'm positive if you opened at noon you wouldn't expect customers to not order until 1230 so you could get the kitchen ready! Staff show up before they open to ensure they are ready and able to serve customers at the posted open time! How is close any different?  
 
On a side note: the OP is a delivery driver so honestly, they cooked the food and dropped it off... Having customers sit and eat and drink an hour or so past close is an inconvenience to someone who HOPED they'd get out at close but really... One simple delivery on your way home I'm sure reeaally took you out of your way! Suck it up princess (directed to all who think us customers : without whom you'd have NO job, are rude and inconsiderate for giving your establishment OUR hard earned money)

Fishin Guy said "    dasher said "    IMO said "    Dustmite said "order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent. Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic" Unacceptable. Period. Whenever I order take out, if it's late, the first thing I do is ask if the people in the back have started their clean up. If they have, I don't make an order. They spend the entire shift standing in a hot kitchen and get no appreciation for the amount of work that they do. Then the driver has to deliver the food in their own car putting on km's and spending gas getting a wopping $2.00 per delivery (If they're lucky) plus tip (again, if they're lucky). Some people are just plain ignorant.     Just so you know, not everybody is a jerk out there. " whats up with all the cheap asses here in Brandon ffs. These guys/gals drive there own cars and pay their own gas. I always throw a fiver at the delivery driver maybe more in the winter. Yes you don`t have to tip " I get that" If you don`t tip and can offford to" Your an as*&^hole   IMHO. Even a toonie goes along way to make the drivers trip profitable. " Wow....I loved being called an a$$hole for not giving away free money. Really? I pay too much taxes on my income earned. I can bet my yearly wage there isn't one person that actually claims every dollar of tip money. Out of the whole year just in tips alone that has given out it would total about a weeks wage...which isn't peanuts either. Please tell me why I should be working for a week just to give it to someone doing their job. Sure what's 2 bucks here, 5 bucks here, 10 bucks there. Add it all up and it no longer is a little bit. Love seeing the gimmie gimmie attitude then wonder why I get bitter when bitching about not tipping enough. No wonder we have to import workers when ones we got have their head so far up their a.. to realize they could have it worse. Heck I am always working longer than my scheduled shift yet don't cry about it on here. Having a job is better than not having a job. "

It is what it is. Your sitting there at -40 and order a pizza. Some poor smuck who does not make alot of money bears all the elements to get that pizza to you. You don`t have to warm up your car or even get your feet wet with snow. Yet you won`t throw a toonie towards some person trying to put food on their table. I bet ya a timmies you voted conservative. Cheap is Cheap. " shame, shame" !!!!!

It is no different than these morons who start their huge grocery shopping five minutes before the store is going to close. Some people have no common sense. They know the establishment is closing in a minute or two, to me that means the establishment expects you to be out the door by then because they are locking the place up, hopefully with you on the other side of the door.

dasher said "    Fishin Guy said "    dasher said "    IMO said "    Dustmite said "order food 1 minute to close and make a driver go all the way across town and then laugh because you squeaked your order in before close and dont so much as leave a cent tip need to seriously give your head a shake. Also to the city you also need to wake up and realize blocking 3 of the major roads around the city at the same time is huge hassle when you depend on those roads to get around the city in a timely manner.. Sorry had a bad night and needed to vent. Edited by admin, 2012-08-08 08:09:03. Reason: Change of title to be more specific of topic" Unacceptable. Period. Whenever I order take out, if it's late, the first thing I do is ask if the people in the back have started their clean up. If they have, I don't make an order. They spend the entire shift standing in a hot kitchen and get no appreciation for the amount of work that they do. Then the driver has to deliver the food in their own car putting on km's and spending gas getting a wopping $2.00 per delivery (If they're lucky) plus tip (again, if they're lucky). Some people are just plain ignorant.     Just so you know, not everybody is a jerk out there. " whats up with all the cheap asses here in Brandon ffs. These guys/gals drive there own cars and pay their own gas. I always throw a fiver at the delivery driver maybe more in the winter. Yes you don`t have to tip " I get that" If you don`t tip and can offford to" Your an as*&^hole   IMHO. Even a toonie goes along way to make the drivers trip profitable. " Wow....I loved being called an a$$hole for not giving away free money. Really? I pay too much taxes on my income earned. I can bet my yearly wage there isn't one person that actually claims every dollar of tip money. Out of the whole year just in tips alone that has given out it would total about a weeks wage...which isn't peanuts either. Please tell me why I should be working for a week just to give it to someone doing their job. Sure what's 2 bucks here, 5 bucks here, 10 bucks there. Add it all up and it no longer is a little bit. Love seeing the gimmie gimmie attitude then wonder why I get bitter when bitching about not tipping enough. No wonder we have to import workers when ones we got have their head so far up their a.. to realize they could have it worse. Heck I am always working longer than my scheduled shift yet don't cry about it on here. Having a job is better than not having a job. " It is what it is. Your sitting there at -40 and order a pizza. Some poor smuck who does not make alot of money bears all the elements to get that pizza to you. You don`t have to warm up your car or even get your feet wet with snow. Yet you won`t throw a toonie towards some person trying to put food on their table. I bet ya a timmies you voted conservative. Cheap is Cheap. " shame, shame" !!!!! "

I work outdoors through every season, it's the type of environment I chose to work in, I don't get compensated extra because it is +30 above or 30 below. Delivery drivers choose to work in the conditions that arise to them as well. Why should they get compensated extra for working in all weather conditions when Alot of other people work outdoors for their entire shifts but we don't see any "extra" cause it is 30 below.  
 
I usually leave a tip for delivery drivers but i'm up in arms about how they are "expected" to be tipped

as a manager for many years in the food industry , i would politely decline that late of an order as i would not be profitable .. there are reasons why. labour cost be one. operating cost being another facter. safety of my employees. as for tips i really don,t think that was the point he was trying to make. i,m sorry you had such a bad night , if you worked for me i would not have put you in that position. however if i had taken that order i would have delivered it myself being that i was the manager and it would have been my judgement call. after hours, at the safety of my own .. not the employee