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Escape Day Spa status

Escape Day Spa status

Radef
Joined: May 2009
Posts: 63

Radef
Joined: May 2009
Posts: 63

Escape Day Spa status
11/8/2015 at 6:06 PM

What is the business status?
Edited by admin, 2015-11-09 03:54:18. Reason: edit
campfire3
Joined: Feb 2011
Posts: 153

campfire3
Joined: Feb 2011
Posts: 153

Voicemail
11/8/2015 at 9:00 PM

I called this week and I forget what exactly their voicemail said but they're either renovating that building or moving into another building which is currently being renovated. So for the time being they only had a few services they were doing (which the voicemail listed) and asked you to leave a message if you wanted someone to call you back to book an appointment for one of them. I called to book a massage and that wasn't one of the selections so I didn't really listen to the exact details.
Loudmouth
Joined: Feb 2009
Posts: 387

Loudmouth
Joined: Feb 2009
Posts: 387

False rumours.
11/8/2015 at 10:09 PM

They are not closing. Watch for exciting news.
Mist
Joined: Nov 2009
Posts: 2007

Mist
Joined: Nov 2009
Posts: 2007

oh i hope
11/8/2015 at 10:34 PM

I really hope they are upgrading with more spa services and stuff! They were nice before but Brandon needs a really good spa! I know its dreaming but the Ten Spa in Winnipeg is just amazing and even a little of that flare in Brandon would be nice. Excited to see!
T M A
Joined: Aug 2008
Posts: 12

T M A
Joined: Aug 2008
Posts: 12

Update?
11/19/2015 at 4:12 PM

I've been trying to contact the spa since before summer. I understand they were to be doing renovations but the Voicemail is full and no one has responded which makes me wonder if they have gone out of business? Does anyone have further information?

Big Mamma
Joined: Oct 2009
Posts: 1774

Big Mamma

Joined: Oct 2009

Posts: 1774

...

11/20/2015 at 4:05 PM

T M A said "I've been trying to contact the spa since before summer. I understand they were to be doing renovations but the Voicemail is full and no one has responded which makes me wonder if they have gone out of business? Does anyone have further information? "

Yes it is frustrating not having any answers,I have a gift certificate that runs out soon , I haven't been able to get there to use it.

T M A
Joined: Aug 2008
Posts: 12

T M A
Joined: Aug 2008
Posts: 12

Any news?
12/13/2015 at 4:48 AM

Loudmouth said "They are not closing. Watch for exciting news. "

Do you have any further news? Seems odd that they have not maintain communication with their customers during a "renovation"?
Summertime
Joined: Jul 2010
Posts: 931

Summertime
Joined: Jul 2010
Posts: 931

agreed
12/13/2015 at 9:56 AM

Any news would be appreciated, still waiting....
Mist
Joined: Nov 2009
Posts: 2007

Mist
Joined: Nov 2009
Posts: 2007

Gift Certificates
12/13/2015 at 10:24 AM

don't expire in Manitoba anymore, its a newer law, I'm not sure if it goes retroactively if your GC is from a while ago..
Anyway yes a status update would be nice!
cooper
Joined: May 2006
Posts: 890

cooper
Joined: May 2006
Posts: 890

Gift Cards
12/13/2015 at 11:09 AM

Never give gift cards. Because you give your money so they can collect interest on it and some day I will shop at your store, maybe if I don't misplace it. If you are giving gift cards just give cash, It is good everywhere.
Lets use Tims for an example. If one out of five customers have Tims cards, how much money is Tims holding in their bank from everyone.
Big Mamma
Joined: Oct 2009
Posts: 1774

Big Mamma
Joined: Oct 2009
Posts: 1774

Well..
12/13/2015 at 1:52 PM

Mist said "don't expire in Manitoba anymore, its a newer law, I'm not sure if it goes retroactively if your GC is from a while ago..
Anyway yes a status update would be nice! "

All that were given to me had an expiration date on it and it was Dec 2nd and I called several times .I had a few to use and never got to use this one ,shame because it was worth $100.
Soul

Joined: Aug 2006
Posts: 2832

Soul
Joined: Aug 2006
Posts: 2832

expiration
12/13/2015 at 5:33 PM

Don't throw them out. I have no clue what is going on here specifically..... but I am confident that T would honour the gift certificates still. Don't quote me.... but I had a similar incidence with her and such an issue in the past.
JacqPDJ
Joined: This month
Posts: 146

JacqPDJ
Joined: This month
Posts: 146

can somebody
12/13/2015 at 5:43 PM

Anybody know the owner? Could she give folks an update on ebrandon what is the status of the spa and if gift certificates coming or recently passed expiration will still be viable? Can Adam find this out? Instead of heresy would be nice to have legitimate viable information.
Tango123
Joined: This month
Posts: 70

Tango123
Joined: This month
Posts: 70

Yes
12/13/2015 at 6:15 PM

I know the owner. Yes gift certificates will be honoured. No she won't comment on any gossip websites. Just be patient.
Big Mamma
Joined: Oct 2009
Posts: 1774

Big Mamma
Joined: Oct 2009
Posts: 1774

.
12/13/2015 at 6:57 PM

Tango123 said "I know the owner. Yes gift certificates will be honoured. No she won't comment on any gossip websites. Just be patient. "

That is the problem if she came on and made statement on what is going on it would not be gossip.

People are just looking for legitimate information , as customers does she not owe that to them?
tothelake
Joined: Feb 2011
Posts: 99

tothelake
Joined: Feb 2011
Posts: 99

gift cards experiring
12/14/2015 at 2:47 PM

Gift cards can not legally expire if they are purchased. ( this law was changed back in 2008 or 2009) If a company donates a gift card to say a silent auction, or a staff party etc, these do expire. (They are the exception to the rule.)
On a another side note if you have a gift card and a business closes its doors your gift card is potentially no good. So if you have them use them.
ooga
Joined: Jun 2012
Posts: 690

ooga
Joined: Jun 2012
Posts: 690

customer service
12/14/2015 at 3:16 PM

It is unreasonable to expect people to just "be patient" when they have paid for services that have been unavailable for many months. Messages and requests for information by customers have gone unanswered, and I know many people that will not return even if they do reopen at this point.
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Escape
12/14/2015 at 5:32 PM

I had sent a message to the owner’s business email address on November 19 pointing out this discussion and asking if there's information they'd like me to pass along. I really hope that everything's okay and am hopeful of hearing back soon. A lot of folks are clearly interested in making use of the services that this long-time Westman business is well-known and respected for offering.

There are enough replies in this discussion that would back the thought that this is all temporary and it's certainly the owner's right to not answer if not prepared to do so, however have sent the following questions this evening to provide further opportunity for clarification:

---------------

Hi (owner name),

Just as a followup to the last message....
I hope you'll consider posting a followup or sharing a statement that I can post and attribute to yourself. I feel that well-meaning folks are asking fair questions regarding timelines and gift certificate validity and would like the opportunity for those questions to be clarified with information straight from yourself. Based on usage of the discussion there is clearly a lot of interest in the answers.

Specifically:

1) Customers have indicated not being able to be in contact with Escape to arrange for services offered. Is the business currently accepting bookings?

2) If bookings are being accepted, which services can be booked at the moment and how may folks get in touch to book?

3) If not, is there information to pass along as far as the current state of the business? Are renovations taking place? Is there an estimated time of re-opening? Is there an indication of how expired gift certificates will be addressed in the future? Is there any amendment to expiry date stated on certificates? Is there opportunity to be in contact to obtain refund with proof of purchase?

thanks very much for any information you can share

---------------

Edited by Adam, 2015-12-14 17:34:14
Mist
Joined: Nov 2009
Posts: 2007

Mist
Joined: Nov 2009
Posts: 2007

Gift cards
12/14/2015 at 9:20 PM

http://www.gov.mb.ca/cca/cpo/faqprepaidretailers.html

Here is a link to the info. It states gift cards cant expire unless they are for a specific service (eg manicure)

edit: here is the consumer link as well
http://www.gov.mb.ca/cca/cpo/faqprepaidconsumer.html

Edited by Mist, 2015-12-14 21:21:44
Big Mamma
Joined: Oct 2009
Posts: 1774

Big Mamma
Joined: Oct 2009
Posts: 1774

.
1/28/2016 at 12:13 PM

Any news ?
foxtrot11
Joined: Feb 2009
Posts: 2688

foxtrot11
Joined: Feb 2009
Posts: 2688

I don't understand
1/28/2016 at 12:50 PM

What all the subterfuge is about. If you are reopening - they say so in a proper memo to the public. If you are closing, then close and don't mislead - but that does not seem the case here.

I have a client who said she was in for a facial there a couple of weeks ago, so obviously SOMETHING is happening.

Just seems like extremely poor behavior from a company that supposedly is reopening after doing some renovations. You have people trying for months to get answers who have valid gift certificates, but calls not being returned. GC's cannot by law expire, and customers just want answers. I think people prefer the truth and can be more patient with the truth than getting run around and listening to gossip because that is all that is out there.

Seems to be creating a bit of ill will in the way it is being handled and that could hurt more in the long run.

JMO of course.
sally194
Joined: May 2009
Posts: 212

sally194
Joined: May 2009
Posts: 212

Spa
1/28/2016 at 12:53 PM

How long have they been closed now? Terrible customer service to not provide any updates to customers and just leave them hanging. Even if they do re-open, I think they'll have a hard time getting their customers back after this.
Summertime
Joined: Jul 2010
Posts: 931

Summertime
Joined: Jul 2010
Posts: 931

give an update already!
1/28/2016 at 12:56 PM

Adam first reached out the the business on Nov.19 (as previously posted in this thread) and since then, there has been no response. If they do reopen their doors, I feel as though once loyal customers will have already gone elsewhere. Very poor customer rapport.
TimHorton
Joined: Apr 2013
Posts: 47

TimHorton
Joined: Apr 2013
Posts: 47

building is for sale
1/28/2016 at 4:33 PM

The property is listed for sale on BREB. I can't imagine it is reopening? I think you people might be SOL unfortunately.

http://www.breb.mb.ca/index.php/new-listings?view=listing&Matrix_Unique_ID=20678046
avidsportsfan
Joined: Sep 2012
Posts: 184

avidsportsfan
Joined: Sep 2012
Posts: 184

today
1/28/2016 at 6:52 PM

I was actually in the building today and low and behold the lights were on and there was a person at the desk. There was also a customer in the building. Not sure if they are open or not. Wouldn't hurt to try calling tomorrow.
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Escape
1/29/2016 at 2:55 PM

I was able to connect with the owner this morning. I gather that the email account at the escapebrandon.com website domain for the business (which is what I had used) is no longer something that's used.

Escape is in fact accepting new bookings by appointment only. To book you can phone 204 728 7400 and leave a message. Make sure that is the phone number you're using as there's another previous number that might still be in some places online. I was told that messages at the 728 7400 number are monitored regularly and that you will receive a call back to discuss making your appointment and confirm details. People can redeem gift certificates for these bookings.

Services they are offering include facials, body treatments, journey of the senses and water massage.

The only comment on what might transpire next after the building is sold is that established clientele are aware of the changes.

I know for some that that might not bring complete clarity, but at the least it should clarify how Escape is doing business in the interim. If I hear of further updates I will pass along.

Edited by Adam, 2016-01-29 15:00:55
Mist
Joined: Nov 2009
Posts: 2007

Mist
Joined: Nov 2009
Posts: 2007

bizarre
1/29/2016 at 3:55 PM

What a bizarre response.. but glad to see people with gift certificates have some answers and should be able to book in.