crunchy1885 said "In my opinion, if you can wait 2 years for your diagnosis, then your case was not an emergency. That is what family doctors are for, not emergency departments. THAT is why they are overrun, overcrowded and have extended wait times. If people used the emergency department for EMERGENCIES ONLY then the wait times would be drastically different. You waited 12.5 hours to be seen because your case was not an emergency. If it was, you would have been seen sooner. "
Yes but you realize that there are a huge number of people right now who don't have a family doctor/ primary care provider that they can see for a routine problem. Where are they supposed to go? If a person is lucky enough to have a primary care provider, they are often so booked up that you can't get in for weeks because they too are overrun, overcrowded, and have extended wait times.
Don't say go to a walk in clinic, because there is also a serious shortage of walk in clinics. And the ones that exist are overrun, overcrowded and have extended wait times. Walk in clinics also are generally for quick or acute problems, not chronic illnesses or preventative health care or health screening. If screening is missed, or if chronic illness management is lacking, people need to go to the ER when complications become acute.
And then there are no empty beds in the hospital for people who need to be admitted, for a variety of reasons including staffing, respiratory season, etc making the wards overrun, overcrowded and have extended wait times.
And there are also people who are in hospital waiting placement in a PCH, but those are all full too.
So as you can see, people going to ER for non-emergent matters is NOT the only reason - it is a multi faceted problem in a number of areas of the health care system.