Discussions

I ordered some stuff from Amazon Canada but nothing has been done since it came to the Brandon depot. I know there was a discussion in ebrandon about this but the thread since has disappeared. So what recourse do I have about dealing with this company?

Contact Amazon, they will refund you promptly, and when you re-order hopefully you will get a different courier company.  
 
Edited by Sylv, 2022-01-09 09:49:42

I did the rep just told me wait til Jan 14,2022 then contact them back and did nothing else....  
 
I remember a person in the deleted discussion thread mentioned they had a direct way to contact the Brandon Intelcom depot....  
 
Edited by Davex, 2022-01-09 10:18:52

I have a package that says it’s been in Brandon since December 29th and I still haven’t gotten it. Amazon just says to keep waiting for it to show up. Also looking for contact info for Intelcom courier here in Brandon

I had problems with this company and contacted Amazon and they resent my package through a different courier and I requested not to have Intelcom in the future and my last four packages all came through on time with a different courier

My package was supposed to be delivered today. I waited all day for them but as expected the driver never came. Called back Amazon, the rep said have to wait till Friday Jan 14, and if I do not get by then they will refund me. I also requested to blacklist the company from my future orders based on past experiences of myself and others.

I have found you can’t really go by the ETA date on Amazon order but I do appreciate them delivering on weekends I received 1 box yesterday and another today. I don’t believe the problem lies with the local depot but upstream. As far as them being “blacklisted” from delivering to you I don’t think that’s a thing. If they’ve got the contract then that’s it unless you’d want to pay the shipping somehow yourself via another carrier which I doubt you would.

As I stated before. Since I requested that I not get deliveries from this company, I have not and the other 2 couriers that delivered my next packages were excellent. Also no extra fees.

You can blacklist a courier from delivering parcels from Amazon. Also if Amazon ship something with a guaranteed delivery date (check your order confirmation) they will either resend it, refund it or at least offer some compensation if it doesn't show up on time. I have had my prime extended by a month a few times for late packages. Amazon are generally pretty good at making things right when stuff goes wrong. The reason you're being asked to wait until the 14th is probably because that's the estimated date of delivery or if they didn't give an estimate that is likely the amount of time they need before they can declare your package lost.

Apparently my parcel arrived at the Brandon depot on December 26. Just checked my Amazon account and it indicates parcel may be lost and that I am able to get a full refund. Frustrating that the package has been tracked on its journey and can't get out of the Brandon Depot.

I am waiting on a package as well. It was my understanding Intelcom wasn’t going to be used anymore by amazon after my last package was refunded. Seemed like so many were frustrated with their lack of delivery. Before Xmas Intelcom said couldn’t deliver one of ours so we had to go pick it up in the middle of nowhere, a garage with packages strewn all over. Others were there trying to figure out where to go. Had to knock on garage door. I don’t understand what is so hard about organizing and delivering packages. Not sure if they are still at that location but my package has said it’s in Brandon for awhile now but not moving. Amazon slapped a sorry delayed on with new estimate but I am wondering if I am getting the package and instead requesting a refund. Thankfully Amazon has a good refund policy and customer service in general. I read on here you could request they don’t use Intelcom and think gin this may be a good idea. Amazon must be losing money on this contract.

I ordered three items on December 27th. On December 29th all three were tracked as "Arrived in Brandon". One item was delivered on December 30th. On January 11th I got an email from Amazon saying I was refunded for the other two items as my address did not exist. I actually really needed these two items so I went to reorder only to find that the price for both items combined had gone up $17. I contacted Amazon and they gave me a $20 credit on my account so that I could reorder the items at the same price as I originally paid. I also requested that Intelcom not be used to deliver my packages anymore.  
 
I also had a few packages delivered by them just before Christmas and all of the boxes/bags were ripped open.

Do you all realize that all supply chains are affected by COVID-19 and Omicron? People in all levels of transport are getting sick and people are working overtime to cover the shortages. I spoke to a delivery person from intercom today. He was 1 day late and dropped off my package. He apologized and explained how he worked through the night delivering what he could. Wow! Nice guy and doing what he can to get us our deliveries. Everyone needs to see the reality of the situation and expect delays. It will only get worse before it gets better.

and their courier service was great - one order was delivered a day early and the 2nd order was exactly on time. I also had significant delay problems with Intelcom courier but eventually got my stuff. A+ service from ASL

Would someone have the number that could contact the courier? I am wondering what is happening with my parcels. Thanks

Hi Laurie above,  
I’m not sure how late your parcel is but I had one about six weeks late finally show up. It might be best to wait unless you want to tie up more time with a call.

Being late because of short staffing is one thing, but when tracking shows a package sitting in Brandon for 1-2-3 weeks, that is just unacceptable. Amazon should not be using Intelcom for Prime deliveries if they cannot fulfill their contract obligations.

I have fast deliveries from everyone else. It is just Intelcom.

Covid delays aside something does not seem right. For the third time I have had to take a refund. The item says it’s been in Brandon now for 4 weeks. Not attempted delivery, no contact. I asked Amazon if I could request not using this courier for my orders. I had read on one of these threads that someone had done that. They said they’d list them as a last courier option on my account.

Has anyone been able to contact the courier directly ? Amazon package been sitting in Brandon. I called the head office they claim they have no contact info for here.  
 
Head office on my first call said they didn't have a tracking number that matched mine.  
 
Called back cause I was still annoyed second person said yes package has been in Brandon for over a week and that he would contact them. He also said if I don't have it by tomorrow to ask Amazon for money back... Not sure why this is an amazon issue

I called Amazon after having problems with Intel. I told them about this discussion thread. I too had an order not delivered and got a refund. It was suppose to come for Christmas. They finally tried to deliver at the end of January. But I had already received refund. This was back in January. I told them I would not be ordering anymore if they continued to send my orders through them. No problem. Now they come ASL or whatever they are called. And that’s how I get them.

I call them every single day!! My package has been sitting in Brandon since Feburary 15th. They tell me its out for delivery, then oh they ran outta time but will deliver it the next day. Same song and dance. Oh and of course due to COVID they can't give the address of where to get it. Sad because I hear of in large cities they are getting same day delivery with this company.

Don't people wonder if the parcel gets sent back to Amazon? You get a refund, and another parcel is "missing".

is it the head office in quebec that you keep calling or do you have a number for the business here? I think the business is located up on the North Hill but I could be wrong

Yes, put off errands yesterday, waiting for my delivery, of course no show; at midnight tracking said anytime ,between today up till 16th, so that means I'm house bound till then , waiting. Ugh !!!  
To top things off, my package is sitting here in Brandon, go figure.  
Certainly will choose delivery service on next order.  
Would think Amazon can do better for delivery service.

Had the same issue with an Amazon order that arrived in the Brandon warehouse with no updates or any movement in 6 days,  
I contact Intelcom Canada and did a web chat with an Agent and after confirming my tracking and lack of movement here - she opened a request to investigate the problem.  
My expensive Amazon package was delivered the very next day and Intelcom here sent me an email with a delivery time and name of my driver delivering it.  
Contact them on their web page and the agent will get things moving for you.

I've only been able to contact the toll free number or the online chat. They won't give any local information or I would just go there and attempt tofind the package myself. I did receive a refund for my item, but it is the principle I'm frustrated with. I did also re-purchase my item but it had gone up $15 since my original purchase so their negligence has cost me time of having my item as well as extra money. I've had several "claims" opened, been told my package was going to be delivered and nothing follows through. I don't blame the actual Intelcom company, but the issue is with whomever they have contracted local delivery out to.

it appears their chat no longer is working it continually disconnects as there is no chat representative available 3+ days of it doing that.  
 
I called the toll free number 2 days now and both times they said they would send email to warehouse to get the package delivered in the day,  
 
I have contacted Amazon and they have refunded me the total price of product.

I had two orders in the span of four days that were labeled ‘undeliverable’ because of different reasons that kept changing from ‘recipient not home’ (I was), ‘unknown address’ to ’damaged in transit’ and that they were sending back to sender. I had to contact Amazon and reorder both and play the waiting game again. I also requested that they change their courier

I specifically ordered the item I did as it had a prime member ‘guaranteed delivery of March 7th’ and I needed it for March 9th. Arrived at Intelcom Brandon warehouse Friday 4th March. It has not moved or arrived. I contacted Amazon chat on Monday when it didn’t move or arrive and did get hold of Intelcom chat yesterday both said they had sent an investigation to the warehouse. It still hasn’t arrived. I too can get a refund from Amazon if I don’t see it by Saturday. But agree it is the principle and the fact you order something for a specific reason and date. I have requested that Intelcom not be used for future Amazon orders but apparently that can take up to 2 weeks. The other item I ordered at the same time was delivered on the guaranteed date of March 8th by ASL with no issues whatsoever. Intelcom Brandon must have a warehouse full of Amazon goods but maybe that’s their scam. Don’t deliver, keep the goods, customer gets a refund.