Discussions

I have dealt with the RBC for years, before the promotion started. I have always had a good experience with them.

I'm not a fan of rbc. They made the news last year I believe it was for laying off Canadian workers to bring in foreign workers to eventually outsource those jobs to cut their costs. On top of that, I have been a customer of rbc and I don't find their customer service great. They're fantastic when they're trying to get your business but the same can't be said when you are a current customer and have an issue.

For themselves, or their shareholders. Not so much for their customers, from my experience.

Bank there but am not a fan either. I don't very often go into the bank but it always seems busy. Too busy for me.

I just closed an investment elsewhere and added it to my previous RBC one. Same dollar values put in, RBC had much higher balance. Now I realize there are different investment types but they should've been comparable. Great service. The manager has a personal conversation with me the odd time I go in! I only know her from banking there. Though it shouldn't matter, I'm fairly young and she still makes that contact when I'm there. Always pleased with RBC.

I've found the customer service on the business side is very good to deal with.

RBC has gotten worse for me. When I switched to them about 14 years ago I was very pleased and now they are worse than the bank I left for them way back then. Even other friends are saying the same thing.

I like rbc. Other than the dozens of phone calls in the evening trying to promote garbage I don't need.

I have been banking there for about 6 years. I have been in a branch 3 times. First to set up my accounts, second to set up some fat cat accounts and lastly cause they needed an update on my investment portfolio so I could set up new stuff online. I deposit cheques using the camera app and go to the atm for cash. I have chequing, saving, US saving, and 2 fat cat accounts. I at one point had a vehicle loan (set up at the dealership) and currently have an rrsp and tfsa. I have called customer service a few times and always had great help. I think I pay around $11 a month. I have only ever had a gold put on one cheque, but it was rather large. I transfer money online to all accounts and investments without issue. In saying all of this, I'm sure I could get the same from almost any bank. I don't know that it's better than any other bank, but I have no complaints.

Been banking with them for almost 10 years. Love the app. And use to always deposit cheques by atm. In Alberta I had no holds and here I do always! So now I have to actually go into the bank to deposit.. I was gonna switch to an online bank to save on fees but then I would have to deposit cheques by the app and have holds. And if you need that money in a hurry or something would be iffy.

RBC is Leo account, I believe credit unions have fat cat account  
 
I LOVE RBC!

They are Leo accounts. I also have Fat Cat accounts at a Credit Union!!

weatherman harry potter said "I'm not a fan of rbc. They made the news last year I believe it was for laying off Canadian workers to bring in foreign workers to eventually outsource those jobs to cut their costs. On top of that, I have been a customer of rbc and I don't find their customer service great. They're fantastic when they're trying to get your business but the same can't be said when you are a current customer and have an issue. "

I have had the same general experience with them. I did find the service dropped dramatically when they went through their big changeover to overseas CS.  
 
I do most of my banking online and it seems to be better that way cost wise, but when I do go in to the business wicket they are pleasant and accommodating. Never seems to be a line up on the business side too.  
 
My other complaint is they seem to have a rather high staff turnover rate at least here in Brandon. They are not my main bank, so I am not in there often - but seems like over the last five years I have had at least that many "account managers" - so it makes it very hard to really build a relationship.  
 
CIBC on the other hand, I have had the same advisor since I started banking there 8 years ago.

Seem to be often a line up on business lane every time I go and always on girl at the wicket open. The old building they would often open up another if a line up

Was at the business wicket the other day and the teller was very friendly. I too used to get lots of solicitation phone calls in the evening from RBC. Drove me crazy. I told them several times to take me off their calling list but they never did. Another reason I got rid of my home phone.