Joined: Apr 2005
Posts: 8881
Of course
7/20/2017 at 8:43 PM
there will be many times where the Hydro call centre has no information, that is until a crew goes out to investigate. Especially if the power just went out and minutes later the flash flood of calls come in. And many times no ETA of the return of can't be given. It will all very on what caused it, where it is, underground or pole, parts needed to repair, etc..
Same as when Westman Cable services went out the other day. People and businesses need to have contingencies in place for when things like this happen. Sorry sometimes these things fail for a wide variety of reasons, just like any other technology.