Discussions

I have been a faithful client for 47 years and the last 2 years since our advisor retired and been terrible. No customer service, no advice, no calls returned...just for regular banking things like changing RRSP's, possible loan, changing credit line etc... I'm looking at switching and would appreciate any feedback

I'm not in town but I do my banking with Westoba and have absolutely no complaints. Great service and advice.

Switched from Westoba a few years ago. Personal, business and wealth management. Couldn't be happier.

I've been with RBC my entire life, with stints at a few other places in there as well as RBC.  
 
I'm not a fan of the Credit Unions because I find them restrictive. If I'm anywhere in Canada I can easily find an ATM. And if I can't I can still withdraw my money without paying any fees. And many do not have an app for your phone either. I don't even do any online banking anymore, it's all through my phone on the app.

Give Crocus Credit Union a look. We have dealt with Crocus for 14+ years!

For whatever reason people think Credit Unions are restrictive however almost every single CU now has their own app, and their ATM network is larger than most banks and they currently have "Ding free" which is free ATM withdrawals from BC to Newfoundland for Cu members and there is literally CU ATMs everywhere, so i really beg to differ on your points mentioned Trevor.

bdn15 said "For whatever reason people think Credit Unions are restrictive however almost every single CU now has their own app, and their ATM network is larger than most banks and they currently have "Ding free" which is free ATM withdrawals from BC to Newfoundland for Cu members and there is literally CU ATMs everywhere, so i really beg to differ on your points mentioned Trevor. "

People just get things in their heads and believe it to be true.  
 
I deal with Sunrise and they're great to deal with!

Tangerine...  
 
No monthly service fees (That doesn't mean no fees, but we don't usually need those transactions a lot)

A winnipeg credit union with NO monthly fees.

And as I stated it was wonderful when i had an account representative.... she was old school and believed in customer service and truly was a "friend" that I trusted. I believe this is crucial when dealing with ones assets and money. I have recently spoke with the bank manager who was wonderful and has made efforts to rectify the situation.  
 
With respect to CU's... is it still true that they do not report to the credit bureau? I remember at one time if you had all your money at a CU then attempted to get financing elsewhere you potentially showed no credit history which historically has been worse then bad credit. Just curious.  
 
Thank you all for your feedback, it is appreciated.

BTALK said "And as I stated it was wonderful when i had an account representative.... she was old school and believed in customer service and truly was a "friend" that I trusted. I believe this is crucial when dealing with ones assets and money. I have recently spoke with the bank manager who was wonderful and has made efforts to rectify the situation.     With respect to CU's... is it still true that they do not report to the credit bureau? I remember at one time if you had all your money at a CU then attempted to get financing elsewhere you potentially showed no credit history which historically has been worse then bad credit. Just curious.     Thank you all for your feedback, it is appreciated. "

I have never had issues with the Royal. I don't deal with anyone in particular. I noticed playing online I wanted to see what I was pre approved for a mortgage and next day I had two people from the Royal (one was the person's assistant) wanting to see if I needed assistance. For RRSP stuff I took mine away from the bank and moved it to our work plan as the returns are much better. Never had decent luck with a bank and investments.

presently with westoba but looking at change due to upcoming closure downtown

BTALK said "And as I stated it was wonderful when i had an account representative.... she was old school and believed in customer service and truly was a "friend" that I trusted. I believe this is crucial when dealing with ones assets and money. I have recently spoke with the bank manager who was wonderful and has made efforts to rectify the situation.     With respect to CU's... is it still true that they do not report to the credit bureau? I remember at one time if you had all your money at a CU then attempted to get financing elsewhere you potentially showed no credit history which historically has been worse then bad credit. Just curious.     Thank you all for your feedback, it is appreciated. "

credit unions do report to the credit bureau but not very often. I know when I got my car loan the guy commented on that-he saw I had a westoba mortgage but he had nothing much for credit history.

JessieJay said "    BTALK said "And as I stated it was wonderful when i had an account representative.... she was old school and believed in customer service and truly was a "friend" that I trusted. I believe this is crucial when dealing with ones assets and money. I have recently spoke with the bank manager who was wonderful and has made efforts to rectify the situation.     With respect to CU's... is it still true that they do not report to the credit bureau? I remember at one time if you had all your money at a CU then attempted to get financing elsewhere you potentially showed no credit history which historically has been worse then bad credit. Just curious.     Thank you all for your feedback, it is appreciated. " credit unions do report to the credit bureau but not very often. I know when I got my car loan the guy commented on that-he saw I had a westoba mortgage but he had nothing much for credit history. "

Thank you for your response, yes many people don't realize how this can impact you in the future if you have not established a credit history. I wonder why they don't report? I have been told this is because it almost forces you to remain with a credit union.  
 
I certainly am not trying to start a debate on this, however it is interesting.  
 
The decision is a personal one.  
 
Thank you again for all the feedback everyone.