Joined: May 2007
Posts: 282
Furniture Store disagreement.
10/23/2008 at 3:53 PM
We had purchased a 3 piece, chesterfield, loveseat and lounger from a prominent furniture store in Brandon about 2 years ago. We also purchased the extended warranty on these pieces. We had trouble with the loveseat as a board broke somewhere in it so the furniture store sent a repair man to fix it. He informed us it could not be repaired and then the store tells us that this outfit is discontinued so they cannot replace it but will give us a store credit to cover the cost of the loveseat. Now we are unable to have a match to our nearly new oufit and they don't want to do anything about it. So now what do we do?? In order to have a matching outfit we are going to have to purchase a whole new chesterfield, loveseat and lounger or just buy another loveseat that does not match anywhere close to what we had before. Should the store not be obliged to reimburse us for the complete outfit since there is no match available any longer??? Or what are our options???
I quess I think to insurance that if you spill something on your carpet the whole thing is replaced to match. There are many more situations like this that I could come up with where the customer has to be satisfied with the match. Now we have a nearly new chesterfield suite that does not match. Any suggestions about what we should do about this short of buying a whole new outfit when we have one that is nearly new???