Discussions

I was going to put this under another thread "Is there no customer service anymore??" but decided to split it off, that person had a legitimate reason to be upset and maybe even take legal action. I didn’t want to confuse things.  
 
My wife is a manager at a large international retail company and last week she was attacked by a customer, now I don't mean yelled at or insulted that happens all the time because customers can’t wait another two seconds.  
 
I'm talking about a "normal" customer not being happy with her decision: she refused to return a laptop until he put it back to original condition. When she told him he would have to follow a few steps before the laptop could be returned, he jumped over the counter yanked the id holder around her neck and started choking her (she now has a ring of blood blisters around her neck). Employees had to run over and pull the guy off of her, 911 was called and the guy was arrested for assault, all the time he was arguing that he had done nothing wrong.  
 
My point is this: In the environment that society has created today it is getting more and more difficult to provide good customer service. Customers demand the impossible, want everything immediately and free, and expect things that can't be done unless the business wants to lose money. The “want it right now” customer of today is just as much to blame as the companies for the poor customer service we are now receiving.  
 
No one's going to die if the person in front of you has 13 items in the 12 item line or if your computer isn't fixed when you think it should have been, or if maybe you dropped that new iPod and can't get it returned. Relax and put things in perspective before you’re the one that flips out and gets arrested for assault.