Discussions

Has anyone ever booked with reservations.com before? I've never used them before but I found a good rate on a hotel I want but don't want to get screwed over and lose money, especially right before Christmas.

We frequently use Trivago.ca when booking hotel rooms in Canada and have had great success at getting rates better than on other sites. Even phoned the hotel to see if they could match the online price and most often they could not.  
Be aware of using sites like booking.com or Expedia etc as the rates often look good but may be shown in US dollars...by the time you do the conversion it's not a deal

booked a hotel room in Calgary.They charged me a booking fee as well as the room in US funds.I called them about this and they reversed the booking fee.I didnt want to re-book the room,so i just kept the original room at US price.Just be cautious thats all...

I decided against it, googled them and they have a bad reputation. Checked trivago but it was cheaper to just reserve through the hotel.

We use hotels.com to book all of our Hotel stays through. When you book 10 rooms you get a free nights stay. We've checked it against Trivago once or twice and it's usually cheaper. On our way to our second free night now

We have been dinged too many times ( 3 times) using a third party booking agency. They say that the third party agency is allotted so many rooms but if the hotel overbooks, they can overrule and then you are left without a room. I will be sticking to calling direct to hotels from now on. It is really frustrating especially if you are travelling a distance and you arrive and the hotel says they cant give you a room and it was like pulling teeth to get a refund from the agency or the hotel. Might pay more but at least you are guaranteed a room when you arrive.

Used them once to go to minot. Hotel room was a better room than walking in and getting a room. We got a "4 points" room which from what we were told is for preferred Sheridan card holders or something.

Tradespinner said "We have been dinged too many times ( 3 times) using a third party booking agency. They say that the third party agency is allotted so many rooms but if the hotel overbooks, they can overrule and then you are left without a room. I will be sticking to calling direct to hotels from now on. It is really frustrating especially if you are travelling a distance and you arrive and the hotel says they cant give you a room and it was like pulling teeth to get a refund from the agency or the hotel. Might pay more but at least you are guaranteed a room when you arrive. "

Third Party sites suck. I think it was Redtagdeals.com? Or maybe it was Hotels.com...  
 
Anyway, once I arrived I had to switch rooms twice (First room had wet carpet - like, soaked.... second room had DEFINITELY been smoked in, couldn't breath) and they weren't able to comp me for all that hassle because I paid through a third party who already had my money.  
 
When I went to check out, the Front Desk girl mistakenly tried to get me to pay, but I explained that I had already paid through the website - unfortunately the rate she was about to charge me was cheaper than what I paid. I complained, even asked to speak to a manager, but again they couldn't refund me anything because it wasn't them who took my money.  
 
They said that hotel rates change all the time depending on season and occupancy, and those third party sites don't have access to those rates, so they advised me to book directly through the hotel in the future.