Anyone else have trouble with Vistaprint ...
9/14/2016 at 6:59 PM
I'm wondering if anyone else has had trouble with Vistaprint sending an order from the US and having your credit card arrive with the charge in US dollars? I was shocked when I opened my bill yesterday so I sent an email through their contact us form. This is what I received back ...
From: cacustomersupport@vistaprint.com
Sent: Wednesday, September 14, 2016 12:11 PM
To: xxxxcom
Subject: Re: I have another question regarding my order. ( Order ID xxx ) <:<: Reference ID: xxxx >:>:
Hello Doreen,
Thanks for choosing us for your printing needs. I completely understand your concern.
I am truly sorry to learn of the discrepancy with the charge for your order. I reviewed the account and noted the order was placed on the United States locale and not the Canadian.
The difference in locale resulted in your order being charged in USD.
Your previous orders have been placed on the Canadian version of our website.
Once you are ready to place an order you would access
http://www.vistaprint.ca/ and not
http://www.vistaprint.com/.
You order shows an amount of $159.94.
I am sincerely sorry for the inconvenience caused.
If you have any additional questions or concerns, please reply directly to this email.
So this looks like it could have been my mistake but I went back to my confirmation of order email ... this is the email response I just sent back ...
"Please know that I do not except this explanation as to why my order was sent from the US and I was billed in US dollars. I have enclosed a screen capture of the top of the order confirmation I received for my order. You will notice that the domain the email was sent from was tm.vistaprint.ca ... on this page this is also a “contact us” link which takes me to Vistaprint.ca complete with the Canadian Flag. I will be looking into this matter further and will be advising others of this situation. Also could you please explain to me why cacustomersupport (I expect that means Canadian Customer support) goes to Vistaprint.com?
Very Sincerely,
Doreen Logeot"
My order was for note cards and possibly they are no longer printed in Canada and the order was sent from the US ... I'm not sure what to do next ... I have a feeling all customer support will go to the .com site.
Anyone else have a problem??? I am totalled PO'd here!!!