Discussions

I'm wondering if anyone else has had trouble with Vistaprint sending an order from the US and having your credit card arrive with the charge in US dollars? I was shocked when I opened my bill yesterday so I sent an email through their contact us form. This is what I received back ...  
From: cacustomersupport@vistaprint.com  
Sent: Wednesday, September 14, 2016 12:11 PM  
To: xxxxcom  
Subject: Re: I have another question regarding my order. ( Order ID xxx ) <:<: Reference ID: xxxx >:>:  
 
Hello Doreen,  
 
Thanks for choosing us for your printing needs. I completely understand your concern.  
 
I am truly sorry to learn of the discrepancy with the charge for your order. I reviewed the account and noted the order was placed on the United States locale and not the Canadian.  
 
The difference in locale resulted in your order being charged in USD.  
 
Your previous orders have been placed on the Canadian version of our website.  
 
Once you are ready to place an order you would access http://www.vistaprint.ca/ and not http://www.vistaprint.com/.  
 
You order shows an amount of $159.94.  
 
I am sincerely sorry for the inconvenience caused.  
 
If you have any additional questions or concerns, please reply directly to this email.  
 
So this looks like it could have been my mistake but I went back to my confirmation of order email ... this is the email response I just sent back ...  
"Please know that I do not except this explanation as to why my order was sent from the US and I was billed in US dollars. I have enclosed a screen capture of the top of the order confirmation I received for my order. You will notice that the domain the email was sent from was tm.vistaprint.ca ... on this page this is also a “contact us” link which takes me to Vistaprint.ca complete with the Canadian Flag. I will be looking into this matter further and will be advising others of this situation. Also could you please explain to me why cacustomersupport (I expect that means Canadian Customer support) goes to Vistaprint.com?  
Very Sincerely,  
Doreen Logeot"  
 
My order was for note cards and possibly they are no longer printed in Canada and the order was sent from the US ... I'm not sure what to do next ... I have a feeling all customer support will go to the .com site.  
Anyone else have a problem??? I am totalled PO'd here!!!

My order was placed on September 1 and was mailed to me on September 2 by means of Canada Post. What am I missing here???

Not Vista but another supplier charges showed up in U.S. prices.  
 
Supplier told me that my IP must be American based and that is why the U.S. charges showed up. I never contacted Netset to see if that is why.

If placed on .com it will be charged in US Dollars. One must be careful to check the address that it is being placed with .ca. If searching for the site in the US it will automatically send you to the .com address, you must manually change it to .ca. Not right, but all sites seem to be that way.  
 
Edited by PaulieCracker, 2016-09-15 08:02:03

PaulieCracker said "If placed on .com it will be charged in US Dollars. One must be careful to check the address that it is being placed with .ca. If searching for the site in the US it will automatically send you to the .com address, you must manually change it to .ca. Not right, but all sites seem to be that way.     Edited by PaulieCracker, 2016-09-15 08:02:03"

sounds like she did order from the CA site but somehow it glitched and charged her US,not sure if the order can be canceled but another solution is to make a claim on the CC the op used to make the purchase, it should be accepted if she has screen shots, luckily i have never had an issue with vista print but i will be watching for it next time I use them for sure

I always open Vistaprint from a received email which automatically opens with personal information and is .ca. This morning I did a test for .com which I can access with my password and my history from my many orders from .ca do show up, but at the top of the page is the notice (not an exact quote) you are on the .com page, do you want .ca. On their receipt it is stated satisfaction always guaranteed. Of course I will pay my bill because at this point it is the credit card company which would be out the dollars. I really like the product from Vistaprint but if I should ever order again (might be a while) I will certainly double and triple check and will take a screen capture of the page I am working on. This was as much a warning to others and by the sounds of it screen captures would be a good idea to use when ordering from other sites. The extra 35% tacked on to this bill is not peanuts and it makes me wonder would they have done the opposite when the Canadian dollar was worth more than the us??? Now I'm hoping I don't get a duty charge in the mail.  
I am still wondering why I received notice from Canadapost that the parcel was on its way ... Did I receive from Canada but billed in the US??? Not sure how u can find out.

I took a look at the tracking information. I placed the order on Sept 1, Canadapost picked it up on Sept 2 at Windsor. There must be a factory there because I did a job search for there and they are looking for a floor manager (I thought a job search would show how big of a place there is in Windsor ... Factory or order taking).  
Gets more and more interesting.

Since when you go back you know you were on the .ca site. As well it was shipped from Widsor.  
 
I would pick up the phone and talk to someone vs email. If they are not able to help, I would ask to speak to their supervisor and mention the 100% satisfaction guarantee. If you get no where, can you return it for your $$ back (with the satisfaction guarantee) and reorder this?

This sounds like quite the mix up. Have you tried dealing with any of the local printers or even one that is Canadian and supporting your own economy?

If I hear nothing better back I certainly will call them. I hesitate because I tend to get very flustered talking in the phone when it is about such matters. In person I am fine but not an option here.

You should comment on their social media and/or website reviews. A polite but detailed public review might do the trick. Providing as much proof of your .ca transaction would be important too. This seems totally reversible and Vista Print seems responsive to problems (at least with print quality), but good luck!

EdMags I certainly do business locally ... All three of my novels were printed in Brandon and I'm not talking about hundreds of dollars there. I'm afraid asking local printers to print 10 x 10 (that is 10 note cards each of 10 different artworks) would be more of an inconvenience than it would be worth to them and would price them beyond what it could sell them for. I did check out Staples but the type I wanted were not available there.

Thanks Scottk ... Good idea and as I do like their product I can at least mention that as well.

I just heard back from Vistaprint and they are crediting my card with the 35% that I was charged. So in the end I am sure I will use this company again but I will  
Certainly be taking screen captures. I'm not sure what happened but neither are they so maybe it was an honest mistake or a computer error or glitch. I guess they are 100% satisfaction guaranteed but maybe it takes a couple of attempts to get there.