We are looking for reliable, customer-focused Sales Associates to join our Carberry and Brandon teams!
Sales Associates are responsible for assisting contractors, homeowners, and DIY customers with product selection, providing accurate information, and ensuring a high level of customer service. They work closely with team members to maintain a well-organized sales floor, support inventory management, and contribute to a positive and efficient store environment.
The ideal candidate has a solid understanding of construction materials and tools, strong communication skills, and the ability to handle multiple tasks throughout the day.
Experience in retail, construction, and/or building materials supply is required.
Key Responsibilities
- Deliver a high level of customer service by guiding customers through the entire buying process from initial inquiry to final purchase.
- Assess customer needs and provide knowledgeable recommendations on products, features, and solutions.
- Demonstrate products and present options that align with customer requirements and budgets.
- Process point-of-sale (POS) transactions accurately and efficiently.
- Handle customer concerns, complaints, and returns in a professional and timely manner.
- Build and maintain strong relationships with both new and existing customers to drive repeat business.
- Follow up on quotes and leads promptly to convert opportunities into sales.
- Take ownership of special orders and ensure accurate processing and follow-through.
- Close system orders and ensure all sales documentation is complete and accurate.
- Maintain a clean, organized, and well-stocked sales floor and assigned areas.
- Comply with inventory control procedures, including pricing updates and stock organization.
- Double-check customer orders and loads to ensure accuracy and customer satisfaction.
- Work collaboratively with team members to ensure a seamless customer experience.
- Support overall store operations and perform additional duties as required.
Critical Attributes
- Strong customer service mindset with a proactive, sales-driven approach.
- Effective communication and interpersonal skills.
- Problem-solving ability with a focus on timely resolution.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Take initiative and seek out opportunities to improve in their role through professional development.
Qualifications
- Minimum 3 years of experience in retail sales or a related role in the building materials industry or in a hardware store.
- Knowledge of building materials and construction.
- Experience with POS systems.
- Basic math and computer skills.
- Flexibility to work a variety of shifts, including alternating Saturdays with other Sales Associates.
- High school diploma required.
Benefits
- Competitive pay based on experience.
- Health, dental and vision coverage offered through our Group Benefits.
- Employee Assistance Program.
- Employee discounts
- Ongoing training and development opportunities.
- Casual dress.
How to Apply
Qualified candidates with a minimum of 3 years of experience in a related field and knowledge of building materials, please send your resume to katie@sel.ca and include which store location you are applying for (Brandon or Carberry).
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South End Timber Mart
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Posted 9 hours ago
Expires in 30 days (Saturday, June 20)