Discussions

Could be due to some theme pavks going up in price. Even though some theme packs were/are advertised at a certain price, it may not have actually changed until recently (that way new subscribers did not have a sticker shock).  
 
For example, the Sports Fans theme pack used to be $10 per month, but recently was increased to $11 per month, but has been advertised since...Nov? 2016 at $11 per month.  
 
The price increase has nothing to do with Bell/MTS merger. Every company has a yearly increase of something (or multiple things). Westman does, Bell does, Telus etc.

I called MTS and after a 45?minute wait was able to talk to a customer service representative. What happened was they added two free packages, that we had no idea we had, that expired January 31st and we are now being charged for. Explained we had no idea we had these channels but because we did not call and advise we didn't want the packages we are having to pay. Was also advised that MTS is going to make changes to their bills as I told her you have to be an accountant to be able to figure out their bills. So I'll have to find my account info and go online to cancel these two packages.  
I did call WCG 2.5 hours ago and left a voicemail asking for a return call for their rates but so far no return call.

In my honest opinion, whether a company is offering a product free for a promotional period or not, no one from said company should be allowed to make any unauthorized changes to your account without your approval/consent first. I would definitely get a hold of MTS Loyalty or whatever it is called and explain the situation to them.

~BooBoo~ said "In my honest opinion, whether a company is offering a product free for a promotional period or not, no one from said company should be allowed to make any unauthorized changes to your account without your approval/consent first. I would definitely get a hold of MTS Loyalty or whatever it is called and explain the situation to them. "

It is just wrong for any company to start charging for a service you didn't order. This also i:ncludes bumping up prices on your monthly bill without notice.

Those who think they bump up prices must be blind.  
 
Everytime MTS did a price increase, notice was printed on the bills 3 months prior to the increase.  
 
All it takes is reading the bills. Also the bills are not hard to read at all. Nicely itemized so you know what you are paying for.  
 
Most complaints are, how do I say, user made?  
 
Not saying MTS is perfect, because they are not (I have had my dealings with them), but consumers rarely take any responsibility of their own.  
 
Case in point this thread. MTS will not put anything on anyones account (even if free) unless they were authorized too. That means, if they were giving away a Theme Pack for free, someone in the household (whose name is ON the account) authorized adding it and just forgot to call to take it off before they got charged for it.  
 
I've done it, my ex has done it as well (he was authorized on the account and made changes to channels. As I gave authorizatiob to have him on my account, I had to pay for any changes he made as well).  
 
Before always pointing blame at the company, look at yourselves first. Who is authorized on your account? If you have a MTS MyAccount, does anyone have the username and password that they can log in and change stuff (you can change your Theme Packs online through MyAccout witg no authorization like when you call in). And before you say no to the username and password, remember most sites ask if you want to save the username and password for future visits (did you click yes?)  
 
There are so many variables that can happen, but no one ever wants to look at them, they just ass the buck to the company and blame them.  
 
Time to take some responsibility. I did. If I call in and realize it was MY mstake, I apologize. No one does that anymore either.

As NoCares said, MTS will NOT add any free trial packages without proper authorization from the account holder or an authorized person added to the account.  
 
Someone with that power had to of agreed to it and wouldve been told at the end of the promo period that you WILL be billed for it unless you call in and cancel it.  
 
It is possible that a service rep had the wrong account number (off by 1 digit) but highley unlikely as this info is verified on the phone to avoid these problems.  
 
People need to accept blame on themselves and not take the easy way out and blame the company.  
 
Also worth noting that yes MTS rates went up, thats from the upstream provider that MTS has to pass on to customers to cover their own costs. Westman, Bell, Telus, Rogers all do it. It is noted on the bills months in advance, You cant whine about that when they give you plenty of time to change services or providers if you'd like.  
 
Edited by Suckie, 2017-03-04 09:23:58