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I pay for a 25LTE plan. When I check the speed I have 300kbps. It is terrible. I have called them. They came out and replaced the router. But the next time I called they told me its a computer error. I have a brand new computer. Definitely not the problem. Anyway I am so frustrated.

I pay for the LTE25 as well. I just did a couple speed tests and I got anywhere from 6-9mbps.  
 
I was having issues on Saturday with Disney Plus freezing and saying no internet connection

What helps with that? Or do you just not watch movies now? Locked in with no movies?

I just figured it was too many people online on a Saturday night. We shut down all devices other than our tv. That seemed to help but could have been a fluke. It didn’t stay off just every so often. It’s been fine since

I'm paying for 20mbps(fastest available on the tower I'm running off of) just ran a test and sitting at 0.32 MBPS talk about getting what you pay for.

We have internet with westman but our Disney ALWAYS has issues, ever since we signed up for it when it first came out. I would guess it was a Disney issue that time and not your internet

We've also been having internet issues with Westman, but with so many people using it it's not surprising.  
 
OP, is this a new problem? Does Xplornet get bogged down like cable internet can?  
 
Sammy, we recently got Disney+ and it has never frozen on us except for when the internet cut out.

It's been pretty good here. Pay for 25LTE package and sometimes get over 30. Last time I had problems, turned out to be my router. Restarted it and no problems since.  
 
Disney+ is a whole different problem. It freezes. Constantly buffering. A quick google search says that it isn't just the odd person this is happening to, but a lot of people.

about flix? Is that working?

netflix is hit and miss as well....it doesn't always work, the little icons for the movies don't even load some days...one thing that basically always works is the shows we buy off iTunes

Abbeysmum...I hope you didn’t jinx yourself!! A friend of mine said that too and then hers started doing the same as ours lol  
 
Farm girl...it’s so annoying!! I’ve read that many, many have the same issue. I’m surprised Disney hasn’t fixed the issues yet. I don’t think we have ever watched a movie in full yet without some kind of problem.  
 
I haven’t noticed any issues with anything else other than Disney and on my phone, the IG stories can be glitchy but knock on wood, everything else has been normal.

Unplugging your modem and router for 5 minutes, and then plugging them back in. It MAY help as it sometimes does for me, usually an Xplornet modem issue that gets resolved this way.  
 
You may also want to log in to your router and see if anything is using data or excessive data when it shouldn't be. I found a computer with a virus on it that way.

I was on the 25LTE plan and started having issues with it. I found out because I was with netset before the hardware needed upgrading, so they upgraded it and it was working great. Now I am on the LTE-50 Unlimited and I have zero issues and its cheaper than the 25LTE package and soooooooooo much faster. I am running netflix, 2 computers (i have gamers in the house), xbox, and 3 cell phones and I have zero issues.

May I ask how much you pay for the LTE50?

I am paying $89.99 for unlimited. The rep said it will be for 6 months and if I call back in September they will keep adjusting my bill to that dollar amount unless the deal is less $ at that time  
 
Edited by Kimmie34, 2020-04-08 13:59:27

If you are having issues with your network, here are a few tips from a helpdesk:  
1. Determine if your slow speeds are the actual internet speeds, or if they are wireless interference. The best way is to directly connect a PC or laptop to the modem (not a 3rd party router) and run a test at speedtest.net.  
2. If your direct connect speeds are ok, look for reasons why your wifi connection may be spotty.  
- interference from other devices or neighbors  
-appliances in the home causing interference  
-too far away from the modem  
-building materials in the home causing dead spots  
-older devices that degrade the network for all devices  
3. Look for ways to improve your wireless network.  
-Move your devices closer to modem, or vice versa  
-Turn off all wireless devices and reconnect them one at a time to determine when the degredation starts, pointing to a possibel device issue. A wirless network only works as well as the worst device, so one device with an issue can affect all of them.  
-use a speedtest or RSSI app to walk around your house and see where the signals are worse. With RSSI, the lower the number the better  
-If you have a dual-band router (has 2.4Ghz and 5Ghz), try moving devices closer to the router onto 5Ghz, and further from the router on 2.4Ghz. Splitting the devices can relieve some of the interference.  
-directly connect what you can to the source of the internet (gaming systems, smart TVs, PCs, etc) to also relieve some of the added pressure put on your wifi signals. A powerline extender can be used to turn your homes electrical cables into an internet connection, simply by plugging small devices into your power outlets (disclaimer, other electrical devices in the home can cause interference, in my case my dishwasher and when my kid's Switch is being charged. As long as those are not being used, its fine)  
-Wireless extenders or repeaters can help in areas with dead spots  
 
Remember that with the increased pressure on the overall network, there will probably be slow downs at certain times. I am not an Xplornet user, but I do not believe they throttle their service. However, some streaming services are lowering their quality to keep up with demands (Netflix, Disney+)  
 
Hope that helps get a few of you over the hump.  
 
Edited by JethroButters, 2020-04-08 14:03:44

We have the same plan and seem to do well with our speeds and have probably over 50 devices and smart bulbs.  
 
Now sometimes if one of the kids is downloading a large game on the xbox we might have some buffering but I have my router to control those or just pause the internet on the devices that are hogs. We also have our own router, we are using the google nest (3 pack) and you should at least once a week shut it down or any router down for that matter for at least five minutes. I just have a timer thing on it and it does this at 3 am when know one is using it...  
 
I think I even at the same time as my router shut the xplornet (netset) radio off as well for at least 5 minutes each week (I think I have mine down for 15 minutes every Wednesday morning). A simple timer can do this at a time of day that won't affect anything but thats good maintenance for your router if you are not already doing that. That can help reset the network and connectivity.  
 
Another thing to consider is distance to the tower and do you have any obstructions like trees or hills that could be affecting the signal.  
 
Router location can also be something that might affect wireless signal and strength. We had to move our Telus wireless home phone upstairs and away from our router so it now above the router and not mixing with the wireless internet. My cordless phone main base is also placed upstairs so that signal is also not near the router. It's not supposed to affect but it made a difference in our house.... A lot less disconnects and problems.  
 
Another question is how old is your router? if you’re using a 10-year-old router (or one you don't know the age to) that no longer receives security updates, it's not a bad idea to maybe get something newer.  
 
Nothing is a simple solution but if nothing else works try calling and see if there is anything else they can do. Maybe even a discount...