Discussions

Hello. I had used cellphone on Lucky mobile but I did want to move to Fonus mobile (As far as I know, Fonus mobile is USA company and their plan is much better than Lucky mobile for me)  
 
By the way, I wanted to move with my old cellphone number (204-841-****) but number trasfer(porting) is not working so far. (Even though I did ask it to Fonus mobile already)  
 
@ Lucky mobile said 'process for your port out needs to be requested from them(Fonus mobile) first to us. To recap, you wanted to know if its possible to have your number ported out to another service provider. I have informed you that as per process, Fonus needs to make a port request to us first.'  
 
@ Fonus mobile said 'Yes we do made the request and they declined it'  
 
I don't know what is happening now.. By any chance, Is there any transfer/porting restriction my old number (1-204-841-****)??.. Do you know How I have to do for number transfer??

As far as I know (people in the industry, feel free to correct me!), port outs have to be honoured so long as the account is in good standing. I can't speak for fine print or internal guidelines of certain providers, however.  
 
I personally ported my current "home" number 4 different times (the last port being to a cell provider). If your new company is giving you diffrent messaging from your old provider than they are giving you, i'de consider contacting the CRTC.

From what I understand, it's the CRTC that has the requirement to port phone numbers relatively easily and free of charge. This would apply to any company that is a registered telecommunication operator.  
 
Judging from the list (see https://applications.crtc.gc.ca/telecom/eng/registration-list) it does not appear to be a registered operator, unless it's operating under a number company or has a different contact person than what I could find Googling (Simon Tian).  
 
Looking at Fonus website, I'm assuming you are basically getting a US phone plan, and then can roam wherever in North America. All prices are in US dollars, which even after conversion can still be a good deal. My question would be whether you are still getting 5G while roaming, seeing how you're basically hitching a ride on local providers. I don't know enough about how that works.  
 
But you're probably stuck having to get a US phone number. There's no portability between countries I don't think.

correct in advising you the port request needs to come from the company requesting the number. As long as Fonus is on list of legit carriers per the CRTC they send over the number to the other provider. Everything has to match up exactly as Lucky Mobile has it in their records like full name as appears on your bill, billing address/email address, account number, and your account must be paid in full. As long as Fonus can port 204-841 exchange numbers they’ll take it. However many times the reps working for let’s say non-established service providers they won’t know which area code and prefix numbers they can activate. If Fonus (never heard of it) is a US carrier they may only have own numbers for major cities in Canada like Vancouver, Toronto etc. at the end of the day you will need to have Fonus sort all of this out.