Discussions

I have had multiple contacts with both companies:  
- don't bother with the stores, they are either not informed or aren't in a position to help with information  
- if you don't want to switch, call the number in the Telus letter and tell them that  
- if you refuse the switch, there is no cost to you  
- if you accept the switch, and then later decide Telus isn't meeting your needs and want to leave, you will have to pay out the cancelation fee, same as if you decided to leave your MTS contract three months ago (or if you stick with BellMTS and later decide you wanted to switch to Telus or any other provider)  
- it is not very clear whether the 'legacy' unlimited data packages that some of us have will be possible to retain in the future. I have had a Telus phone person tell me that as long as I don't take the 'free' or 'cheap' option when my current phone gives up (ex. S8, if I took it for $300 instead of $100 that's called 'Premium Plus') then I should be able to keep that legacy data package, or if I bought a phone outright (either from Telus or at another retailer and then had it activated). They would not commit to that in writing, so it's not worth a lot. BellMTS was less willing to commit, the agent said today that I would be subject to 'in market' plans when I replace my phones, without the 'premium plus' or 'buy outright' caveats. But the clerk in the store did say that if BellMTS can make money off unlimited data plans, they would likely keep them (referred to BellAliant maintaining old Alliant plans.) The clerk also referred to 50GB use as 'abuse' of the plan (I thought the point of unlimited was to be, we'll, unlimited, and not subject to judgments of when you have used 'too much')!  
 
Hope this helps.  
 
Sorry for any spelling errors, it's been a long day.

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Does anyone have experience with Telus coverage OUTSIDE of Brandon... mainly from Minnedosa along 16 hwy to the west up to Shoal Lake & south to Number 1 hwy?

I did switch to telus last week. I do have better service than I had with mts at home. I can make a call anywhere in the house now and not have it drop every ten seconds. My contract ends in august and i will be getting another contract with telus.

about the "forced switch" even though when push comes to shove they will allow you to stay with mts. Thank the Competition bureau for this mess. I get why they review business mergers etc, but when they start mandating one company having to give away contracts that have been signed and upsetting the consumer i feel they cross the line. maybe that is why they allowed an out for those that do not want to be forced to switch. But maybe should have been communicated better the options that you have.  
If your unhappy with the results of this transfer I wonder what the competition board would do with a letter of complaint.

I also want to know about Telus coverage in rural farm areas (Arden area). Can't get much worse on MTS for dropped calls and one bar reception. Does anyone know what Telus is like in rural areas. I too got the letter and package.

For those of you who are upset that your contract got switched to Telus, why is it such a big deal? It was either be switched to Telus or be sold to Bell. Even if you stayed with Bell it's BELL, it's NOT MTS anymore. They just kept MTS as part of the name for familiarity. Either way, your contract is NOT with MTS anymore. Your loyalty to MTS doesn't matter. MTS does not exist anymore. Bell does. And for what it's worth, I made the switch to Telus and as a passenger on the way to Winnipeg today I can tell you I didn't lose service for a second on the entire trip!

crunchy1885 said "For those of you who are upset that your contract got switched to Telus, why is it such a big deal? It was either be switched to Telus or be sold to Bell. Even if you stayed with Bell it's BELL, it's NOT MTS anymore. They just kept MTS as part of the name for familiarity. Either way, your contract is NOT with MTS anymore. Your loyalty to MTS doesn't matter. MTS does not exist anymore. Bell does. And for what it's worth, I made the switch to Telus and as a passenger on the way to Winnipeg today I can tell you I didn't lose service for a second on the entire trip! "

I actually have been very unhappy with MTS recently, so I'm not upset, Just curious if service will be any better or will it just be the same. Either way, I'm basically getting paid $60 per contract for the inconvenience of having to switch. No problems here!!

NOYB said "    crunchy1885 said "For those of you who are upset that your contract got switched to Telus, why is it such a big deal? It was either be switched to Telus or be sold to Bell. Even if you stayed with Bell it's BELL, it's NOT MTS anymore. They just kept MTS as part of the name for familiarity. Either way, your contract is NOT with MTS anymore. Your loyalty to MTS doesn't matter. MTS does not exist anymore. Bell does. And for what it's worth, I made the switch to Telus and as a passenger on the way to Winnipeg today I can tell you I didn't lose service for a second on the entire trip! " I actually have been very unhappy with MTS recently, so I'm not upset, Just curious if service will be any better or will it just be the same. Either way, I'm basically getting paid $60 per contract for the inconvenience of having to switch. No problems here!! "

From what I've heard from a few people who have been moved over, their service has improved anywhere that has a Telus tower (so mostly along Trans Canada and in Brandon), but outside of Telus' native coverage area, it will be identical to what Bell/MTS/Rogers customers get

I am upset that my package is taking so long!! Lol. I want to switch now  
 
Telus said I will be part of the second wave as they looked it up for me. Can't wait to switch! Service can't be any worse than what I have now

I was told by the Telus rep. on the phone yesterday that you do not need to wait for the package you can just go down to the store as they have access to all your info.

What all was in the package? Do I still need to go to a store or just open, insert sim and done?

It takes about 20-25 mins to do it in store or over the phone, still have to talk to a rep either way

cotr said "It takes about 20-25 mins to do it in store or over the phone, still have to talk to a rep either way "

Over the phone 20 minutes? Lmao!  
 
20 minutes to answer telus questions. 2 days later no call back. Another 20 minute phone call, 2 weeks later another 20 minute phone call. 3 days later, we get "the" call, and have to wait another 3 to 5 working days.  
 
"The" call is from their support team, more like their sales staff.  
 
All I have to say is if you are switching back to Bell/mts, make sure the "flag" is taken off your mts account or bell/mts can't help you with anything.  
 
Just our experience.  
 
Edited by FML, 2017-06-28 20:24:55

FML said "    cotr said "It takes about 20-25 mins to do it in store or over the phone, still have to talk to a rep either way " Over the phone 20 minutes? Lmao!     20 minutes to answer telus questions. 2 days later no call back. Another 20 minute phone call, 2 weeks later another 20 minute phone call. 3 days later, we get "the" call, and have to wait another 3 to 5 working days.     "The" call is from their support team, more like their sales staff.     All I have to say is if you are switching back to Bell/mts, make sure the "flag" is taken off your mts account or bell/mts can't help you with anything.     Just our experience.     Edited by FML, 2017-06-28 20:24:55"

Not sure the problem you had. I made one phone call yesterday, no waiting, the person answered all my questions, today I phoned back and had my new account in under 25 mins.

cotr said "    FML said "    cotr said "It takes about 20-25 mins to do it in store or over the phone, still have to talk to a rep either way " Over the phone 20 minutes? Lmao!     20 minutes to answer telus questions. 2 days later no call back. Another 20 minute phone call, 2 weeks later another 20 minute phone call. 3 days later, we get "the" call, and have to wait another 3 to 5 working days.     "The" call is from their support team, more like their sales staff.     All I have to say is if you are switching back to Bell/mts, make sure the "flag" is taken off your mts account or bell/mts can't help you with anything.     Just our experience.     Edited by FML, 2017-06-28 20:24:55" Not sure the problem you had. I made one phone call yesterday, no waiting, the person answered all my questions, today I phoned back and had my new account in under 25 mins. "

New account With bell?

Nope

cotr said "Nope "

Our experience is being told to switch to telus and us switching back to bell/mts. Sounds like you just went to telus, while we want to stay with bell/mts. Different situations.

I think Crunchy1885 is the only one to state the obvious so far. MTS is over and gone. The only reason Bell has kept the name included with theirs is for brand loyalty.  
 
As for switching over to Telus, it was painless. Our phones (mine and the wifes) were apart of the first wave. We received a package in the mail, SIM cards included. They matched our plan and price that we had with MTS. Went into the store and had both our phones switched over within 25 minutes.  
 
I can't talk about the rural areas that were asked about. However, I can say for certain, I have better coverage driving from Brandon to Pierson.

Mater said "I think Crunchy1885 is the only one to state the obvious so far. MTS is over and gone. The only reason Bell has kept the name included with theirs is for brand loyalty.     As for switching over to Telus, it was painless. Our phones (mine and the wifes) were apart of the first wave. We received a package in the mail, SIM cards included. They matched our plan and price that we had with MTS. Went into the store and had both our phones switched over within 25 minutes.     I can't talk about the rural areas that were asked about. However, I can say for certain, I have better coverage driving from Brandon to Pierson. "

Interesting. So I may end up getting one of those packages after all.

Simonwalcal said "    Mater said "I think Crunchy1885 is the only one to state the obvious so far. MTS is over and gone. The only reason Bell has kept the name included with theirs is for brand loyalty.     As for switching over to Telus, it was painless. Our phones (mine and the wifes) were apart of the first wave. We received a package in the mail, SIM cards included. They matched our plan and price that we had with MTS. Went into the store and had both our phones switched over within 25 minutes.     I can't talk about the rural areas that were asked about. However, I can say for certain, I have better coverage driving from Brandon to Pierson. " Interesting. So I may end up getting one of those packages after all. "

Anymore info on this switch from bellmts to telus,Especially in rural Manitoba,we have had terrible service for ever ,Just makes me wonder that if telus can go and use somebody elses tower,how long that gonna last?

I didn't take the new phone so I can still opt out no charge. I will let you know how the service is. I previously couldn't make phone calls when I was at the lake. So the test will happen this weekend.

I have found stronger signal and cheaper rates with more coverage. Our rate for two phones went from 152 with MTS TO 125 with Telus.. this was also an upgrade to US calling. This 125 does not i:nclude the 20 rebate.

I don''t know how long this has been but the former MTS Connect store is now a Telus store. The Bell store is now Bell/MTS store.  
 
This afternoon was the first time I was there in about a month.  
 
Edited by ichimung, 2017-07-05 17:23:27

A family member received the package from Telus today. The plan with Telus is definitely a bit better than MTS', but I assume in two years time they will make everyone who wants to upgrade to change their price to an xGB plan.  
 
MTS plan:  
*100 local minutes  
*Unlimited MTS to MTS  
*Unlimited texting  
*Unlimited Canada-wide data  
$62.50/month  
 
Telus offer:  
*Unlimited Manitoba-wide calling  
*Unlimited Telus to Telus  
*Unlimited texting  
*Unlimited Canada-wide data  
$62.50/month

Or In two years Bell will have bought out Telus

We switched. We can keep our plan for 2 years and a second 2 year term as well. So four years total with two phone upgrades in that period as well. As long as I understood her correctly

 
 
Edited by Getty, 2017-07-07 18:13:38

Just curious you had to wait for your "welcome package" I received a letter a couple weeks ago saying I will be getting one and nothing yet?

awesome said "Just curious you had to wait for your "welcome package" I received a letter a couple weeks ago saying I will be getting one and nothing yet? "

It took about 2.5-3 weeks from initial letter to package