Discussions

Sounds like a faulty sensor. Try calling Frigidaire in the morning and see if they'll fix it.

I am afraid this is the same with everything that we buy New now. No one takes any pride in the products they manufacture anymore and nothing is built to last. Whatever we buy new, vehicles, tractors, appliances, furniture it’s always a disappointment, a headache and nothing works as it should.

This is a lemon.  
 
Keep records. Phone email write. Keep copies of everything. Ongoing log. Check receipt. Check signage in store. Take pictures. Record names. Get business cards.  
 
Copy everyone you can think of and more  
 
Never forget the importance of letters. They are noticed more. Emails can be ignored or just a quick automatic response.  
 
If salesperson said something verbal report that too in your correspondence.  
 
Make noise and stand firm. Never get abusive or loud. Once you do that you have lost the battle and probably the war.  
 
Contact manager head manager manager etc  
 
Head office.  
 
Remember customer service reps have no power. Always insist on speaking to manager if they say they will phone you. Phone back if you don’t hear back in a couple of hours  
 
48 hours is ridiculous. You had to wait 24 hours before you plugged in as cold.  
 
30 days is the norm for something like this.  
 
Contact customer protection agency. We have rules in Manitoba. And an act retailers have to follow.  
 
Squeaky wheel gets the grease.  
 
As consumers we have to stand up for ourselves as no one else.

I just bought one very recently,, had trouble with it. Phoned the company and with some persistence they sent a new one, no delivery charge and said I could continue to use the one I had. Very cheaply made!!

i get the frustration but that is why warranty does come with the item, I mean its impossible to make anything perfectly and lifelong, sometimes it just happens but at least they are going to do something about it, lots of places don't .

 
 
Edited by O-man, 2022-01-18 10:39:31

Just because something fails after a day or 2 doesn't mean its a lemon. Unfortunately anything you buy these days all have so many parts to them that parts failures are almost certain, but thats why warranty was put in place, its a crappy situation but it is what it is, could be anyone in that situation. Its impossible for anything to be made perfectly.

Sorry to hear that. As the stove is so new and required parts are difficult to source are they not able to simply replace it with a complete new unit. I know that some appliance stores (without dropping names) warranty the first 30 days of ownership with a replacement unit and after that you have to deal with the manufacturer. That was the deal on my washing machine. I bet if you pressured them a little harder they would replace your stove.

I too would be very frustrated but also know waiting for parts right now is insane. We purchased a new wall over as the part to come was going to be months.  
 
What is the store's return policy? Could you try that instead, demand your money back and to return the faulty merchandise?