Discussions

Of course.

I would pay for it, I'm going to use it eventually anyways, but I'd be asking the manager to train his staff to repeat back the customers order

He should go back and pay it.  
I imagine he will use the gas - so why wouldn't he pay for it? They were kind enough to let him wait and pay for it on payday-some stations would have siphoned it out when he pointed out they had put in more than he would pay for.

Yes, everyone makes mistakes. Treat others the way you would want to be treated.

Sounds like they offered a solution, that was a fair solution, to a problem, people do make mistakes.

melsey said "Yes, everyone makes mistakes. Treat others the way you would want to be treated. "

well put , a good rule to follow

It was your gas station, what would you do in this case? Offer someone to come back the next day. Or if it was your business would you just forget about it? Hubby wanted $20, I would be interested in knowing what the total was?

Triplejsec said " Hubby went today to get 20$ of gas. They filled it all the way. They asked him to come back next payday to pay the rest.. Should he go back Edited by admin, 2016-04-12 17:30:29. Reason: title"

Well when I worked, In a station back in the day when I over filled someone car or truck in came out of may wage...Truly people do make mistakes, yes I know. But they are paid to listen and do as asked of....When I had to pay $40.00 out of my pocket..i made sure to listen better next time....it does teach the staff to pay attention....closer....also its not your mistake as a customer you should not have to pay the difference it should be up to them in my eyes....This would be what I would call great customer service....Just my 2 cents..

have a nice day said "    Triplejsec said " Hubby went today to get 20$ of gas. They filled it all the way. They asked him to come back next payday to pay the rest.. Should he go back Edited by admin, 2016-04-12 17:30:29. Reason: title" Well when I worked, In a station back in the day when I over filled someone car or truck in came out of may wage...Truly people do make mistakes, yes I know. But they are paid to listen and do as asked of....When I had to pay $40.00 out of my pocket..i made sure to listen better next time....it does teach the staff to pay attention....closer....also its not your mistake as a customer you should not have to pay the difference it should be up to them in my eyes....This would be what I would call great customer service....Just my 2 cents.. "

Pretty sure thats illegal. If its not it should be!

Depends how you want to be looked at the next time you go back to that station (if you decide to go back to that station). Do you want to be known as "that person"? People don't usually like an individual after they take advantage of an individual/business when a fair resolution/remedy to the situation is offered.  
 
Edited by Opportunities Abound, 2016-04-12 20:43:05

To pay for the gas when you have used up the $20 worth is taking advantage of the business and the gas jockey. Deducting from an employee's paycheck is illegal unless there is a signed agreement beforehand. I know people who would see the mistakes as a windfall, and I am disgusted by those attitudes. Honesty and integrity make us better people.

Absorbing the cost of a gas jockey's mistake would be good customer service in theory but it would backfire. What would stop people from asking the jockey to fill the take then going in and telling the cashier or manager that you only asked for $20? Not saying that's what your husband did at all but if gas stations made up the difference it would be a never ending game of he said/she said.

Its actually illegal for an employer to garnish you wage for anything with the exception of photo radar ticket or a red light camera tickets. But employers have the right to take action against an employee in civil court. If a court issues an order of repayment, the employer can then garnish the wages of the employee. The link below is to the Employment standards of Manitoba and look under 'deductions' and then 'What types of things cannot be deducted from employees’ wages?'.  
 
Link:  
https://www.gov.mb.ca/labour/standards/docquick_guidefactsheet.html  
 
But as for the gas, I`d go back and pay it when you have the money. At the end of the day your going to have to put more gas in your vehicle in a few days anyway. Its not like your not going to use the gas. Its the right thing to do.  
 
Edited by The_Young_Man, 2016-04-12 21:08:03

I went to a local gas station in town and asked for a full fill. It turns on the fill didn't get to the closest even dollar so the attendant intentionally spilled fuel on the ground to get it to the closest dollar. I didn't agree with that one bit but I still paid for it. There was also no manager around for me to speak too nor was I told a time when one could be gotten a hold of.  
 
I think some attendant could use some better training. Accidents happen but it's also their job to do what the customer asks of them.  
 
I even once told the attendant I had no problem pumping my own fuel and he told me apparently I wasn't allowed too. I thought that was also weird and shrugged it off.

Most stations have siphoning pumps. The small credit would be to the consumer for inaccuracy but you didn't hit the gas lottery jackpot. You get what you pay for. That's it.

really curious what hubby's response was when asked to return??  
 
Go back.....what goes around comes around (Karma's a bitch)

I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.  
If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.  
 
Edited by Degenerate108, 2016-04-12 22:51:53

It's because it's a "he said/she said" situation. I think if the gas station offers a payment plan than the right thing to do is pay for it. If you're not comfortable with that, they can take the gas out. Getting product for free when the mistake can be fixed doesn't make sense to me.

Then go to self serve where there is no possible margin for human error. You want 20 but you pump 50. Then what? I guess you don't pay. You only wanted 20.  

Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53"

Think anyone is saying you should pay for it right there and then. Most are saying go back when you would normally put in more gas and pay for it the. That's fair. Everybody wins.

casualobserver said "Then go to self serve where there is no possible margin for human error. You want 20 but you pump 50. Then what? I guess you don't pay. You only wanted 20.   "

Then it's the consumer's fault and you'd have a reasonable argument to make them pay.  
Someone shouldn't have to go to self-serve if they don't want a fill. the point is your station offers full serve then your attendants should be accountable for paying attention. No where else would it be acceptable to overcharge someone and expect them to suck up the loss based on the idea that "They're going to use it anyways" I guarantee you everyone and their dog screams foul if they feel like they've been taken advantage of at any place that offers a service. Gas stations shouldn't be exempt from that.

Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53"

But in this situation the gas station said to come back when they have the money. It's not like the gas station demanded they pay for it now or their calling the cops. Also if your on a budget and only have $20 for gas a week, now next week you won't have to get gas and maybe even the week after depending on how much gas was put in. So really it equals all out in the end.

Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53"

Hydro / Gas - often send out a bill that is an estimate rather than an actual meter reading. If it ends up being more (or less) than you actually used it is corrected at the time of your next meter reading or billing. It's a pretty acceptable practice, at least I find it so.  
 
It sounds like the gas station made an attempt to make payment for the gas, that will indeed be used, in a reasonable time frame.

xanthe100 said "    Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53" Think anyone is saying you should pay for it right there and then. Most are saying go back when you would normally put in more gas and pay for it the. That's fair. Everybody wins. "

Okay so hypothetically would that be okay anywhere else? Honest answers here are you alright with people spending your money for you? Would you feel okay going into a grocery store and having the cashier ring your things through only to find out that instead of one loaf of bread and three apples you've paid for seven loaves and three pineapples four pounds of grapes and a bag of apples but it's okay because you're going to eat right?  
Autopac renews your license and they charge your four years upfront by mistake but it's cool because I mean you're planning on driving right no harm no foul there.  
Explain to me why this should be the one that gets the free pass.

fargobob said "    Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53" Hydro / Gas - often send out a bill that is an estimate rather than an actual meter reading. If it ends up being more (or less) than you actually used it is corrected at the time of your next meter reading or billing. It's a pretty acceptable practice, at least I find it so.     It sounds like the gas station made an attempt to make payment for the gas, that will indeed be used, in a reasonable time frame. "

You're splitting hairs, allow me to buy your groceries this week with your money.  
If you're not okay with that we're on the same page. If you are I'll meet you at Walmart on friday, and be prepared to go cray-cray you're eating tons of steak and pork loin with all the trimmings next week because I am going to estimate what you need to eat by my own judgement and you will accept that because you're human and you need food to live eventually.  
 
Edited by Degenerate108, 2016-04-12 23:25:16

... to disagree. What frightens me most from this discussion is to go at each other and our other laymen. We are all trying to get by. To rob from peter to give to paul is senseless. Nobody comes out ahead. The bigger picture should not involve us. Unfortunatly, our desire for placing blame puts us in this very situation. Who wins and who loses out of this? The working people. The corporations are not going to lose a dime. All we have done out of this situation is put one hard working person temporarily in front of another. If that is the price of being right, I'll pay to be wrong  

Degenerate108 said "    fargobob said "    Degenerate108 said "I would have asked to talk to the manager. Personally I don't like the "you're going to use it anyways" reasoning and here's why. People who budget may in fact "use it eventually" but that doesn't mean they can afford it right now. I fill my van once a week, sometimes I need to put an extra $20 in it but only rarely. Now I set up a budget for our income, there's so much for gas and so much for food and bills etc. If I went to a station and asked for $20 dollars in gas that's all I want and to be honest that might be all I have at the moment. We don't live extravagantly by any means and the only reason why we:d even think about putting extra in the tank would legitimately be able to get to and from work. Overfilling should fall back to the station and it's employees AND their training. At no point should a consumer be on the hook for an error caused by a business and it's employees. To me that's just bad business practice.   If hydro or Autopac or MTS or Westman sent you a bill for double what you pay and demanded you pay it because "You're going to use it anyways" would it still be acceptable? I would venture to say no it wouldn't.     Edited by Degenerate108, 2016-04-12 22:51:53" Hydro / Gas - often send out a bill that is an estimate rather than an actual meter reading. If it ends up being more (or less) than you actually used it is corrected at the time of your next meter reading or billing. It's a pretty acceptable practice, at least I find it so.     It sounds like the gas station made an attempt to make payment for the gas, that will indeed be used, in a reasonable time frame. " You're splitting hairs, allow me to buy your groceries this week with your money.   If you're not okay with that we're on the same page. If you are I'll meet you at Walmart on friday, and be prepared to go cray-cray you're eating tons of steak and pork loin with all the trimmings next week because I am going to estimate what you need to eat by my own judgement and you will accept that because you're human and you need food to live eventually.     Edited by Degenerate108, 2016-04-12 23:25:16"

Are you suggesting that the person who's tank was overfilled, by mistake, should be entitled to the extra fuel at the stations expense, because a mistake was made?  
 
Is that what you would expect the station do for you if it had been your vehicle?  
 
What exactly do you think should be done to make things fair for all concerned? Or does the mistake of overfilling the tank erase the need of even trying to find a fair outcome.  
 
I'm not OK with your grocery idea, but from where I sit we're not even close to being on the same page.

Thing is we budget like crazy. So we only had twenty dollars for gas. Yea we will obviously use the entire tank of gas.. But now we are paying twice as much next payday... Which means I have to budget twice as much.. The overage was 40$. And hubby was totally fine with going back. He left his number etc..

If you budget for a certain amount, only drive that amount in the time you have. If it was $40 put into the tank and he only wanted $20...only use half of this $40 of fuel. This way you do not have to budget for double.  
 
It is a pretty simple solution.