Discussions

Has anyone had a negative experience using online hotel bookings vs calling the hotel directly? I know there is no cancellation, but money savings is worth it alone.

was not with booking.com but another well known website. For some reason my reservation went through twice (I only received one confirmation). When I got to the hotel in Winnipeg they insisted that I had two reservations (first I heard about it) and they wouldn't budge on this and went ahead and charged me for two rooms. They indicated that I had to deal directly with the online booking. I spent a long time trying to get this charge reversed and I think they only finally did it weeks later as they figured out I was not giving up on getting my money refunded.

I've used booking.com multiple times and has always been good. I've cancelled reservations and changed reservations without any problems.