Discussions

Really feel sorry for all the folks on the Phoenix payroll system. Some have gone for months with no pay. It would cost less to hire people to do it by hand than the millions upon millions to fix it !!!

ok?

Why IBM and PricewaterhouseCoopers are being paid to fix the Phoenix system that they built. They built it and it isn't working, the repairs should be free.  
 
If car companies recall a defective vehilce, they are responsible for the repairs.  
 
Typical government where the taxpayer gets screwed over yet again.

100 years ago, in the middle of a world war, we signed up hundreds of thousands of soldiers and sent them all over the place. And they all got paid. No progress, only regresss! And the creators of the problem need to be on the hook.

It's ridiculous. If it was a private company this was happening with, the government would be on their case so fast, yet here we are already several years into this and no resolution in sight.  
 
The sad part is, that Australia had a similar sort of issue years ago with their payroll system for health care. They were much more pro-active in finding a resolution, and it's 8 years and over $1B later and it's still not fully resolved.  
 
It's a multi-party fail. A lot of the money to be spend on this is to hire staff to resolve it. And it may possibly never be fully resolved because the software simply isn't capable of doing what the government needs it to do with the way it does human resourcing.

The plan to swap out the old pay system was started way back in 2009 when the Conservative gov't decided to award IBM the contract to replace the old pay system.  
 
The idea was to down size from over 2400 advisors that worked with the old system spread all across the country. With the new plan, the positions would be reduced to 550 advisors located at one location in New Brunswick.  
 
In 2014, under the Conservative gov''t again, the responsibility for design, training and execution is taken out of IBM's hands and put into the government''s hands. The idea behind this was to have IBM "train the trainer" instead of following IBM's recommendations.  
 
The next doozy was ignoring both IBM's and internal government workers recommendations to hold up further deployment of the new system, but was ignored by the old Conservative and new Liberal gov't.  
 
This is what happens when we cut corners to save money, fail to heed knowledgeable advice from more than one party, and when we fail to hold our elected MP's responsible for decisions and mistakes that our elected gov't make. You can blame IBM, Harper, or Trudeau, but the blame ultimately falls on those that are elected to represent Canadians best interest, which does trickles down to those that cast the ballots.  
 
It would have been more cost effective and better planned out if the whole project was done internally, which would have created more permanent jobs, better managed, and make the whole process more accountable to the parties involved.  
 
Edited by MarshalltheTechCat, 2017-11-22 17:27:05