Customer Success Coordinator
Customer Success Coordinator
Role Overview
This Customer Success Lead plays a key role in supporting the customer experience from order to Cash. This role is responsible for understanding the process of new deals, ensuring accuracy in documentation, and coordinating internal and external customer communications.
This is a remote/hybrid role for an individual residing in Manitoba/Saskatchewan
Key Responsibilities
- Business Customer Service Coordination Duties for RFNOW Private Sector, Small Business.
- Act in a backup capacity for Valley Fibre Private and Small Business Sector if required.
- Process sales orders deals, ensuring accuracy and completion of required documentation.
- Process Base Management Orders: Plan Upgrades, Service changes and Product Additions.
- Verifying Sales Data Integrity: Location, Distance to network, Contract Value and Accuracy.
- Act as a Project Coordinator with internal /external stakeholders, responsible for ensuring the Sales order to install completion
- Responsible for Services Order Ticket processing accuracy. This includes line items ordered for Internet Services, Phone, TV, BMW products and custom installation details as provided on contracts.
- Responsible to communicate internally / externally to ensure Orders in process are meeting delivery timelines.
- Respond / report on Business Customer Billing inquiries, Account Changes, Issues.
- Projects / Data Mapping, Data Integrity & Integration, Installs Completed Reporting, Etc.
Qualifications & Skills
- Knowledge of PipeDrive, UBO/ Powercode Billing Systems, Google Earth, and Help Desk
- Experience in project coordination is helpful, including deadline management.
- Strong communication skills (verbal and written)
- Professionalism. Communicating and interacting - with customers and internal teams.
- Previous customer-facing experience is an asset, within a telecom subscriber base industry.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Exceptional attention to detail and ability to maintain confidentiality.
- Strong organizational and problem-solving skills, ability to adapt to shifting priorities.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a fast-paced environment with tight deadlines.
If interested, please apply online at www.rfnow.com/careers
RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com
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RFNOW Inc.
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Posted 2 hours ago
Expires in 30 days (Monday, November 2)