Discussions

Anyone else been having issues with westman internet? Wifi has been terrible the last 3+ days with multiple devices dropping the signal and continually being disconnected from service.

I've been having dropped connection for about a week now. It's mostly okay for the most part but I had a time a week ago where I couldn't load photos and then I couldn't load anything. I saw Chez Angela mentioning that their internet was having issues as well so I'm assuming Westman is working on their connection or theres some issues going on lately

We have been too, replaced our router and modem hoping that would fix the issue but it's still dropping out a few times a day. For the amount of money spent on internet it's becoming a nuisance at this point.

I totally agree its to the point that I don't even have WIFI on my phone I'm using data. TV is still working and so do items that are hardwired to the modem but wifi is junk.

we have westman xstream 150 and its super slow at times its crazy

Well mts/bell is no better as I have called them every second day with different problems for almost 3 weeks

Constantly having problems, ridiculous already!

I was thinking of switching to Westman from Bell MTS as we have nothing but problems with MTS, for months!! There solutions are either to swap out the modems (I think this is our 4th) or tell me to unplug my modem and wait a minute. Other times I call and complain about dropped connections and slow speeds and they do some tinkering on there end and speeds are great for a few days then back to crap. Wish we had more competition then maybe these companies would actually maybe care.

if there was more than just 2 companies that would be ideal, we have had our modem from westman changed and a extender added was ok for a bit but as ive said before its completely unusable now.

A couple of you sound like you may be having wifi interference issues. In a nutshell, too much traffic on the channel you're network is on, or too much traffic directly adjacent to it. For example, you may be on channel 1, but someone close by maybe on channel 2 or 3. I used to live on the 2ed floor in a fairly densely populated downtown neighbourhood, and 2.4Ghz became almost useless when every ISP started also supplying home wifi equipment.  
This wasn't necessarily their fault. That fault lies more with the people that mandate the standard. For allowing millions of machines which operate on inherently limited spectrum allocation to be dumped into the marketplace without an autonomous way to divide up all of this spectrum on the fly. Not unlike how cell providers divide up limited spectrum between their cell sites.  
 
Either way, call up tech support for your provider and inquire about wifi interference if the only problems are on wifi stuff. They should be able to tell the congestion situation from afar, and hopefully get you somewhere less noisy.  
 
One trick that worked for me, is switching to 5Ghz. Getting off of 2.4 completely eliminated all of my wifi problems.  
Granted, not all routers (or devices, particularly older stuff) supports 5ghz, and the range isn't always great. However, the Hitron Westman prescribed has more than enough range to cover most environments. It certainly surprised me (strong signal 35 feet away, behind walls). Just make sure it's not in a stupid place, like in the basement corner of a rectangular house with living quarters on the opposite side.  
 
Make the call. If they won't help you, then make the call to the competition. It's been my recommendation to people having issues on both sides of the fence.  
 
Edited by Simonwalcal, 2019-04-04 09:54:51

Ours has been poor the last couple of weeks also